How to stop iPad from crashing PC/iTunes

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How to stop iPad from crashing PC/iTunes

Latest version of iTunes (10.6.3.25), works with iPod nano, connect new iPad, both iPad and PC register connection (sounds), PCiTunes briefly shows the device 'iPad', - then jumps to the blue dos screen with fault info, after approx 0.5 sec turns the PC off. So not able to read any fault info!

Did assume a hard disc space problem, had only 2.2GB left and need to sync 4.18GB to iPad. Moved stuff and now have 6.7GB, result- iTunes still crashes.

(Internet transfer will be very slow - apps can take hours - big ones days)

Very grateful for any help as have lovely new iPad with only one album of music.....

(Most music in iTunes from imported CDs)

PC uses XP home windows, hardware 6 year old ACER Aspire 5670.

iPad, PC using XP home windows

Posted on Jul 14, 2012 1:50 AM

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Answer 1

b noir

Level 9

72,324 points

Jul 14, 2012 11:39 PM in response to RichTB

both iPad and PC register connection (sounds), PCiTunes briefly shows the device 'iPad', - then jumps to the blue dos screen with fault info, after approx 0.5 sec turns the PC off. So not able to read any fault info!

In the course of your troubleshooting to date, have you worked through the following document?

iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

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