2 Replies Latest reply: Jul 15, 2012 4:20 AM by Jonathan Dunckley
Jonathan Dunckley Level 1 (5 points)

When I connected the ipod to my macbook I was advised that there was a problem and it suggested that I restore to factory default. I was about to do this, but on noticing the warning that all media would be erased I clicked cancel.

What happened next was that the ipod icon disappeared from the itunes side bar and desktop, but the 'eject before disconnecting' message remained on the ipod screen.

It is now disconnected from the computer, but the eject message remains and it does not respond to any input.

Any suggestions would be very welcome - many thanks.

  • Kenichi Watanabe Level 7 (33,135 points)

    This is a 4th gen "classic" iPod, correct? Try doing a Reset on the iPod




    A Reset "reboots" the iPod.  The iPod is not erased.  However, that message you described, "there was a problem and it suggested that I restore to factory default," might indicate data corruption or other problem related to the iPod's hard drive.  So a Restore may need to be tried.


    NOTE:  If this is a 4th gen iPod and it is connected to your MacBook using a USB docking cable, you may be asked to connect it to a power adapter as the last step of the Restore process.  So, hopefully, you have the white square power adapter that came with that iPod, or another Apple USB power adapter.  (That iPod model also connects using FireWire, with a FireWire docking cable. There is no connect to power adapter step, if a FireWire connection is used.)

  • Jonathan Dunckley Level 1 (5 points)

    The problem eventually resolved itself. After a few hours the iPod screen went blank, I then reconnected it to the computer and it behaved as normal.