HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
brittdus

Q: I downloaded a song and it appears in my playlist but it won't play, it skips to the next song. How do I fix this?

I downloaded a song and it appears in my playlist but it won't play, it will skip to the next song. How do i fix this?

Posted on Jul 14, 2012 8:11 AM

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Q: I downloaded a song and it appears in my playlist but it won't play, it skips to the next song. How do I fix this?

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  • by b noir,

    b noir b noir Jul 14, 2012 11:29 PM in response to brittdus
    Level 9 (72,129 points)
    Jul 14, 2012 11:29 PM in response to brittdus

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.