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Kernel panic?

1005 Views 10 Replies Latest reply: Sep 9, 2012 6:58 PM by Rolando Mota RSS
ns180 Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 14, 2012 3:33 PM

My MBP - couple weeks old - has been running great, except a couple days ago I got a kernel panic. Normally, I would think little of it, since that has happened to me before a couple times on old computers. However, I just got another one (according to the logs, there was about a 2.75 day interval between them). I have never gotten kernel panics this close to each other, and especially since this is a new computer, I wonder if you guys could help tell me what might have caused it, or at least how to decipher the log. The log does mention the Intel HD Graphics 4000 in the backtrace, but I don't know if that means that's what failed. Both panics occurred while I was just browsing the web, not even watching videos or having a game open or doing some intensive task in the background, and the computer was not particularly hot. So it's pretty odd.

 

Log 1:

Sat Jul 14 15:17:19 2012

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8244229c, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000300000012, CR3: 0x0000000041a6c054, CR4: 0x00000000001606e0

RAX: 0xffffff7f82442295, RBX: 0xffffff80262f4800, RCX: 0xffffff7f824423f8, RDX: 0x00000195a740de33

RSP: 0xffffff81191b39a0, RBP: 0xffffff81191b39c0, RSI: 0xffffff80262f4800, RDI: 0xffffff8025304000

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff7f82442e6c, R11: 0xffffff801e23d5e8

R12: 0xffffff8013928088, R13: 0xffffff8025304000, R14: 0xffffff8025304000, R15: 0x0000000300000000

RFL: 0x0000000000010297, RIP: 0xffffff7f8244229c, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000000300000012, Error code: 0x0000000000000002, Faulting CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff81191b3650 : 0xffffff8000220792

0xffffff81191b36d0 : 0xffffff80002c4794

0xffffff81191b3880 : 0xffffff80002da55d

0xffffff81191b38a0 : 0xffffff7f8244229c

0xffffff81191b39c0 : 0xffffff7f82445e16

0xffffff81191b3b00 : 0xffffff7f82442ed4

0xffffff81191b3b60 : 0xffffff800065593e

0xffffff81191b3b80 : 0xffffff800065621a

0xffffff81191b3be0 : 0xffffff80006569bb

0xffffff81191b3d20 : 0xffffff80002a3f08

0xffffff81191b3e20 : 0xffffff8000223096

0xffffff81191b3e50 : 0xffffff80002148a9

0xffffff81191b3eb0 : 0xffffff800021bbd8

0xffffff81191b3f10 : 0xffffff80002af140

0xffffff81191b3fb0 : 0xffffff80002dab5e

      Kernel Extensions in backtrace:

         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f82439000->0xffffff7f8249ffff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808eb000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f808b2000

 

 

BSD process name corresponding to current thread: Google Chrome He

 

 

Mac OS version:

11E2617

 

 

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

 

 

System uptime in nanoseconds: 23626589603549

last loaded kext at 4563870392746: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f80794000, size 16384)

last unloaded kext at 4629967070513: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f80794000, size 12288)

loaded kexts:

com.apple.filesystems.smbfs          1.7.2

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AGPM          100.12.69

com.apple.driver.X86PlatformShim          5.0.0d8

com.apple.driver.AppleHDA          2.2.3f13

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMikeyDriver          2.2.3f13

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleIntelHD4000Graphics          7.2.8

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.GeForce          7.2.8

com.apple.iokit.IOBluetoothSerialManager          4.0.7f2

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.AppleMuxControl          3.1.32

com.apple.driver.ApplePolicyControl          3.1.32

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelFramebufferCapri          7.2.8

com.apple.driver.AppleUSBTCButtons          227.6

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2

com.apple.driver.AppleUSBTCKeyboard          227.6

com.apple.driver.AppleIRController          312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.2.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.iokit.IOAHCIBlockStorage          2.0.4

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AirPort.Brcm4331          560.7.21

com.apple.driver.AppleSDXC          1.2.2

com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

com.apple.driver.AppleUSBHub          5.0.7

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleAHCIPort          2.3.0

com.apple.driver.AppleUSBXHCI          1.0.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleUSBEHCI          5.0.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.3

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.2.3f13

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleGraphicsControl          3.1.32

com.apple.driver.AppleHDAController          2.2.3f13

com.apple.iokit.IOHDAFamily          2.2.3f13

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.X86PlatformPlugin          5.1.1d6

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.nvidia.nvGK100hal          7.2.8

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.NVDAResman          7.2.8

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2

com.apple.iokit.IOBluetoothFamily          4.0.7f2

com.apple.driver.AppleUSBMultitouch          230.5

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.driver.AppleThunderboltDPInAdapter          1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.driver.AppleUSBMergeNub          5.0.7

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOUSBFamily          5.0.7

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.5

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

 

Log 2:

Interval Since Last Panic Report:  235951 sec

Panics Since Last Report:          1

Anonymous UUID:                    1A5CDA54-AEBB-43A0-87DB-31C57791C7EE

 

 

Fri Jul 13 10:49:52 2012

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824029b1, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000121118ba3590, CR3: 0x000000002f2bb025, CR4: 0x00000000001606e0

RAX: 0xffffff7f82402a84, RBX: 0x0000000000000077, RCX: 0x0000121118ba3588, RDX: 0x00000000035edb55

RSP: 0xffffff80e8edb9b0, RBP: 0xffffff80e8edb9c0, RSI: 0xffffff8018ba3400, RDI: 0xffffff801e8db000

R8:  0x0000000000000075, R9:  0xffffff7f8245c380, R10: 0xffffff80e8edb92c, R11: 0xffffff80e8edb930

R12: 0xffffff80136ebc88, R13: 0xffffff801e8db000, R14: 0xffffff80d270f000, R15: 0xffffff801e8db000

RFL: 0x0000000000010282, RIP: 0xffffff7f824029b1, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000121118ba3590, Error code: 0x0000000000000002, Faulting CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80e8edb660 : 0xffffff8000220792

0xffffff80e8edb6e0 : 0xffffff80002c4794

0xffffff80e8edb890 : 0xffffff80002da55d

0xffffff80e8edb8b0 : 0xffffff7f824029b1

0xffffff80e8edb9c0 : 0xffffff7f82406f7d

0xffffff80e8edbb00 : 0xffffff7f82403ed4

0xffffff80e8edbb60 : 0xffffff800065593e

0xffffff80e8edbb80 : 0xffffff800065621a

0xffffff80e8edbbe0 : 0xffffff80006569bb

0xffffff80e8edbd20 : 0xffffff80002a3f08

0xffffff80e8edbe20 : 0xffffff8000223096

0xffffff80e8edbe50 : 0xffffff80002148a9

0xffffff80e8edbeb0 : 0xffffff800021bbd8

0xffffff80e8edbf10 : 0xffffff80002af140

0xffffff80e8edbfb0 : 0xffffff80002dab5e

      Kernel Extensions in backtrace:

         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f823fa000->0xffffff7f82460fff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808ab000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000

 

 

BSD process name corresponding to current thread: Google Chrome He

 

 

Mac OS version:

11E2617

 

 

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

 

 

System uptime in nanoseconds: 138518541648573

last loaded kext at 36432452468862: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f807c9000, size 16384)

last unloaded kext at 36495151713893: com.apple.driver.AppleUSBCDC          4.1.19 (addr 0xffffff7f807c9000, size 12288)

loaded kexts:

com.apple.filesystems.smbfs          1.7.2

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AGPM          100.12.69

com.apple.driver.X86PlatformShim          5.0.0d8

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.2.3f13

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMikeyDriver          2.2.3f13

com.apple.driver.AppleIntelHD4000Graphics          7.2.8

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleSMCPDRC          5.0.0d8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.7f2

com.apple.GeForce          7.2.8

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.AudioIPCDriver          1.2.3

com.apple.driver.AppleMuxControl          3.1.32

com.apple.driver.ApplePolicyControl          3.1.32

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelFramebufferCapri          7.2.8

com.apple.driver.AppleUSBTCButtons          227.6

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2

com.apple.driver.AppleIRController          312

com.apple.driver.AppleUSBTCKeyboard          227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.2.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.iokit.IOAHCIBlockStorage          2.0.4

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AirPort.Brcm4331          560.7.21

com.apple.driver.AppleSDXC          1.2.2

com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8

com.apple.driver.AppleUSBHub          5.0.7

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleAHCIPort          2.3.0

com.apple.driver.AppleUSBEHCI          5.0.7

com.apple.driver.AppleUSBXHCI          1.0.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.3

com.apple.security.TMSafetyNet          8

com.apple.driver.AppleIntelCPUPowerManagement          195.0.0

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.2.3f13

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.iokit.IOAudioFamily          1.8.6fc18

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.2.3f13

com.apple.iokit.IOHDAFamily          2.2.3f13

com.apple.driver.AppleGraphicsControl          3.1.32

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.X86PlatformPlugin          5.1.1d6

com.apple.driver.AppleSMC          3.1.3d10

com.apple.driver.IOPlatformPluginFamily          5.1.1d6

com.apple.nvidia.nvGK100hal          7.2.8

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.NVDAResman          7.2.8

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2

com.apple.iokit.IOBluetoothFamily          4.0.7f2

com.apple.driver.AppleUSBMultitouch          230.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.driver.AppleUSBMergeNub          5.0.7

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          5.0.7

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.5

com.apple.kext.AppleMatch          1.0.0d1

com.apple.driver.DiskImages          331.7

com.apple.iokit.IOStorageFamily          1.7.2

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

System Profile:

Model: MacBookPro9,1, BootROM MBP91.00D3.B06, 4 processors, Intel Core i7, 2.7 GHz, 8 GB, SMC 2.1f170

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM256E, 251 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7

USB Device: USB-PS/2 Optical Mouse, 0x046d  (Logitech Inc.), 0xc00e, 0x14100000 / 1

MacBook Pro
  • Kappy Level 10 Level 10 (221,010 points)
    Currently Being Moderated
    Jul 14, 2012 3:38 PM (in response to ns180)

    Stop using Chrome and see if the problem stops. There are some known problems connected to the Firefox/Chrome browsers and the new Macs.

  • lizardcarter Level 2 Level 2 (465 points)
    Currently Being Moderated
    Jul 14, 2012 3:39 PM (in response to ns180)

    I would try resetting your PRAM/NVRAM http://support.apple.com/kb/HT1379   if that doesn't work, usually a reinstall of the os works like a champ. Just hold down command and R on starup then select reinstall mac os x it should be the second on that list after you select your language

    let me know if that works

  • CMCSK Level 6 Level 6 (10,200 points)
    Currently Being Moderated
    Jul 14, 2012 3:40 PM (in response to ns180)

    My MBP - couple weeks old

    You are still under warranty.  Call Apple Care.

     

     

     

     

     

     

     

     

    Image Hosting by PicVault.info

  • Kappy Level 10 Level 10 (221,010 points)
    Currently Being Moderated
    Jul 14, 2012 3:47 PM (in response to ns180)

    No, it doesn't affect your files. See below:

     

    Reinstalling Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion: Select Reinstall Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    Resetting your PRAM won't help, so don't bother.

  • lizardcarter Level 2 Level 2 (465 points)
    Currently Being Moderated
    Jul 14, 2012 3:48 PM (in response to ns180)

    A reinstall if you don't do an Erase and install won't delete your data and depending on your internet connection takes between a half hour to 2 hours just depending, I would recommend connecting thru ethernet if you want it closer to a half an hour

  • Linc Davis Level 10 Level 10 (107,615 points)
    Currently Being Moderated
    Jul 14, 2012 5:01 PM (in response to ns180)

    This is a known bug in the graphics driver triggered by the Chrome browser. Reinstalling the OS will make no difference. Google is developing, and may have already released, a version of Chrome that works around the bug.

  • Rolando Mota Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 9, 2012 6:58 PM (in response to ns180)

    im having this problem with safari. a 10 days old rMBP

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