ArielLuque94
Level 1 (1 points)

Q: You have updates available for other accounts

I just got a brand new Macbook pro, and when I try to update iMovie or iPhoto on the app store, I get this error.

 

You have updates available for other accounts

To update this application, sign in to the account you used to purchase it.

 

The problem is I only have one iTunes account, and these apps came with the mac.

 

Is there any way to fix this problem? I tries searching but all that comes up is pirated apps, which is impossible because this mac is brand new and I have only installed flash and sophos anti virus.

 

All help is appreciated. Thank you.

Posted on Jul 14, 2012 4:48 PM

by ArielLuque94,Solvedanswer
ArielLuque94 ArielLuque94
Level 1 (1 points)
A:

Okay I managed to fix it by completely logging out of the mac app store. Going into iTunes, authorizing the computer, opening the mac app store and updating the apps without logging in. It asked me for my username and password about 7 times before it finally went through and started updating the apps. All is fine now.

Posted on Jul 16, 2012 10:53 AM

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ArielLuque94

Q: You have updates available for other accounts

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  • by ArielLuque94,

    ArielLuque94 ArielLuque94 Jul 14, 2012 5:13 PM in response to ArielLuque94
    Level 1 (1 points)
    Jul 14, 2012 5:13 PM in response to ArielLuque94

    Please help, this is getting ridiculous. It's a new computer and it already has a major problem.

  • by bandit,

    bandit bandit Jul 14, 2012 7:11 PM in response to ArielLuque94
    Level 3 (896 points)
    Mac OS X
    Jul 14, 2012 7:11 PM in response to ArielLuque94

    Like you, I have a new macbook pro. Got it yesterday. Today I saw the updates in the App store. Same thing about i need to sign in to the account I used to purchase it. I sent a email to apple. They replied and are in the process of helping me. Unfortunatly, it is after hours for them, so I will be getting another email in the morning. Hopefully they can help me resolve this. I will keep you posted of the results.

  • by ArielLuque94,

    ArielLuque94 ArielLuque94 Jul 14, 2012 9:20 PM in response to bandit
    Level 1 (1 points)
    Jul 14, 2012 9:20 PM in response to bandit

    Thank you, I'll make sure to check back here. I sent an email and will be calling aupport tomorrow. If nothing works I'll have to pay a visit to the apple store.

  • by Cory1970,

    Cory1970 Cory1970 Jul 14, 2012 11:56 PM in response to ArielLuque94
    Level 1 (0 points)
    Jul 14, 2012 11:56 PM in response to ArielLuque94

    Any update on this?  I am having the exact same problem on my brand new Macbook Pro Retina Display model.  I get the same error for iMove and iPhoto.

     

    This is really annoying.  I hope someone at Apple realized people are having the exact same problem.

  • by bandit,

    bandit bandit Jul 15, 2012 10:49 AM in response to Cory1970
    Level 3 (896 points)
    Mac OS X
    Jul 15, 2012 10:49 AM in response to Cory1970

    I am getting no where with the app store support. You would think that after 8 emails back and forth they would know what message I am getting, and what my apple ID is. This is a waste of my time. I keep giving them the same information and getting now where.  I am done with them and will try to figure this problem out myself.

     

    Good Luck to you. If you find a solution please share. I will do the same

  • by Ducman,

    Ducman Ducman Jul 15, 2012 11:22 AM in response to bandit
    Level 1 (105 points)
    Jul 15, 2012 11:22 AM in response to bandit

    try this. click on the apple logo and click software update. when done try updating iphoto/ imovie again, it should work by then.

  • by bandit,

    bandit bandit Jul 15, 2012 11:36 AM in response to Ducman
    Level 3 (896 points)
    Mac OS X
    Jul 15, 2012 11:36 AM in response to Ducman

    I have tried that about 3 times. Problem is, I never purchased the apps through the app store. I have iLife on idisk. Which I was just able to use to install iDvd on my new macbook pro.

  • by MarkRosewood,

    MarkRosewood MarkRosewood Jul 15, 2012 2:17 PM in response to ArielLuque94
    Level 1 (0 points)
    Jul 15, 2012 2:17 PM in response to ArielLuque94

    This solution worked for me...

     

    http://www.ngpixel.com/2011/06/25/mac-app-store-you-have-updates-available-for-t he-other-accounts-bug/

  • by ArielLuque94,

    ArielLuque94 ArielLuque94 Jul 15, 2012 8:01 PM in response to MarkRosewood
    Level 1 (1 points)
    Jul 15, 2012 8:01 PM in response to MarkRosewood

    I tried all these things and nothing has worked. The only thing I have not tried is a fresh install of lion, but I don't see how that would help the problem. I'll try support tomorrow.

  • by ArielLuque94,Solvedanswer

    ArielLuque94 ArielLuque94 Jul 16, 2012 10:53 AM in response to ArielLuque94
    Level 1 (1 points)
    Jul 16, 2012 10:53 AM in response to ArielLuque94

    Okay I managed to fix it by completely logging out of the mac app store. Going into iTunes, authorizing the computer, opening the mac app store and updating the apps without logging in. It asked me for my username and password about 7 times before it finally went through and started updating the apps. All is fine now.

  • by bandit,

    bandit bandit Jul 17, 2012 2:40 PM in response to ArielLuque94
    Level 3 (896 points)
    Mac OS X
    Jul 17, 2012 2:40 PM in response to ArielLuque94

    Update:

    I went back to emailing the app store support. After many emails, my case was moved up to a senior advisor who issued me codes to redeem for the iLife apps. Problem fixed!

  • by SARyan,

    SARyan SARyan Jul 26, 2012 8:23 PM in response to MarkRosewood
    Level 1 (0 points)
    Jul 26, 2012 8:23 PM in response to MarkRosewood

    Suffering the same problem, I tried the Spotlight index fix described and it worked for me.

  • by zit,

    zit zit Aug 2, 2012 2:50 PM in response to SARyan
    Level 1 (47 points)
    Mac OS X
    Aug 2, 2012 2:50 PM in response to SARyan

    The "account", to which the message refers, is NOT your APPLEID account.

    [If you used the wrong applid, you would have no apps to update.]

     

    It is your USERID on your computer.

    I have 2 userids - ADMIN, and PEON which I normally use.

     

    Some of my apps were purchased with the admin account.

    These showed up as "update" rather than "installed"

     

    I logged out of peon, and logged in to admin.

    Now most purchased apps showed up as "install"

    [some were "installed" but none were "update"]

     

    Install all of them, and Bob's your uncle :-)

  • by thedave3000,

    thedave3000 thedave3000 Aug 6, 2012 9:44 PM in response to ArielLuque94
    Level 1 (0 points)
    Aug 6, 2012 9:44 PM in response to ArielLuque94

    I have a brand new Macbook Pro and I am having the same exact problem in the App Store with iPhoto and iMovie.  I have tried all of the fixes I can find including reindexing Spotlight, logging out of the App Store and authorizing iTunes and then logging back in to the App store and nothing works.  I only have one user account on the laptop so it has nothing to do with a UserID as one other person had mentioned.  I do have two Apple ID accounts and I tried logging into both of those and that doesn't work either.  Does anyone have any other suggestions.  Thanks.

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