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You have updates available for other accounts

I just got a brand new Macbook pro, and when I try to update iMovie or iPhoto on the app store, I get this error.


You have updates available for other accounts

To update this application, sign in to the account you used to purchase it.


The problem is I only have one iTunes account, and these apps came with the mac.


Is there any way to fix this problem? I tries searching but all that comes up is pirated apps, which is impossible because this mac is brand new and I have only installed flash and sophos anti virus.


All help is appreciated. Thank you.

Posted on Jul 14, 2012 4:48 PM

Reply
65 replies

Jul 14, 2012 7:11 PM in response to ArielLuque94

Like you, I have a new macbook pro. Got it yesterday. Today I saw the updates in the App store. Same thing about i need to sign in to the account I used to purchase it. I sent a email to apple. They replied and are in the process of helping me. Unfortunatly, it is after hours for them, so I will be getting another email in the morning. Hopefully they can help me resolve this. I will keep you posted of the results.

Jul 15, 2012 10:49 AM in response to Cory1970

I am getting no where with the app store support. You would think that after 8 emails back and forth they would know what message I am getting, and what my apple ID is. This is a waste of my time. I keep giving them the same information and getting now where. I am done with them and will try to figure this problem out myself.


Good Luck to you. If you find a solution please share. I will do the same

Aug 2, 2012 2:50 PM in response to SARyan

The "account", to which the message refers, is NOT your APPLEID account.

[If you used the wrong applid, you would have no apps to update.]


It is your USERID on your computer.

I have 2 userids - ADMIN, and PEON which I normally use.


Some of my apps were purchased with the admin account.

These showed up as "update" rather than "installed"


I logged out of peon, and logged in to admin.

Now most purchased apps showed up as "install"

[some were "installed" but none were "update"]


Install all of them, and Bob's your uncle :-)

Aug 6, 2012 9:44 PM in response to ArielLuque94

I have a brand new Macbook Pro and I am having the same exact problem in the App Store with iPhoto and iMovie. I have tried all of the fixes I can find including reindexing Spotlight, logging out of the App Store and authorizing iTunes and then logging back in to the App store and nothing works. I only have one user account on the laptop so it has nothing to do with a UserID as one other person had mentioned. I do have two Apple ID accounts and I tried logging into both of those and that doesn't work either. Does anyone have any other suggestions. Thanks.

You have updates available for other accounts

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