9 Replies Latest reply: Jul 18, 2012 6:58 AM by Mike Johnson12
Fred Leason1 Level 1 Level 1 (15 points)

I purchased John Tavener:  Etermity's Sunrise, Acadamy of Ancient Music & Paul Goodwin today.  Using iTunes to listening to track 5/5, Funeral Canticle, the track plays untiil 3:29 and then immediately skips to the next song.

 

Same with track 1/5 Eternity's Sunrise at 2:59.

 

The other three songs on the album are OK.

 

I tried using mplayer to play 5/5:

 

11:01 AM /Users/Shared/iTunes Music/Academy of Ancient Music & Paul Goodwin/John Tavener_ Eternity's Sunrise $ mplayer 05*

MPlayer UNKNOWN-4.2.1 (C) 2000-2012 MPlayer Team

192 audio & 399 video codecs

 

 

Playing 05 Funeral Canticle.m4a.

libavformat version 54.3.100 (internal)

libavformat file format detected.

[lavf] stream 0: audio (aac), -aid 0, -alang und

Clip info:

major_brand: M4A

minor_version: 0

compatible_brands: M4A mp42isom

creation_time: 2007-06-01 16:14:20

title: Funeral Canticle

artist: Academy of Ancient Music & Paul Goodwin

album_artist: Academy of Ancient Music & Paul Goodwin

composer: Sir John Tavener

album: John Tavener: Eternity's Sunrise

genre: Classical

track: 5/5

disc: 1/1

gapless_playback: 0

date: 1999-04-13T07:00:00Z

copyright: ℗ 1999 harmonia mundi usa

media_type: 1

Load subtitles in ./

==========================================================================

Opening audio decoder: [ffmpeg] FFmpeg/libavcodec audio decoders

libavcodec version 54.15.100 (internal)

AUDIO: 44100 Hz, 2 ch, s16le, 256.1 kbit/18.15% (ratio: 32015->176400)

Selected audio codec: [ffaac] afm: ffmpeg (FFmpeg AAC (MPEG-2/MPEG-4 Audio))

==========================================================================

AO: [coreaudio] 44100Hz 2ch s16le (2 bytes per sample)

Video: no video

 

 

A: 208.5 (03:28.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]SBR was found before the first channel element.

[aac @ 0x1047fe210]channel element 2.10 is not allocated

A: 208.5 (03:28.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]channel element 3.1 is not allocated

A: 208.6 (03:28.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]channel element 3.9 is not allocated

A: 208.6 (03:28.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]Sample rate index in program config element does not match the sample rate index configured by the container.

Invalid number of channels 29, assuming 2.

AO: [coreaudio] 44100Hz 2ch s16le (2 bytes per sample)

Invalid number of channels 29, assuming 2.

A: 209.6 (03:29.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]Prediction is not allowed in AAC-LC.

Invalid number of channels 29, assuming 2.

A: 209.6 (03:29.5) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]channel element 0.3 is not allocated

Invalid number of channels 29, assuming 2.

A: 209.6 (03:29.6) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]channel element 3.13 is not allocated

Invalid number of channels 29, assuming 2.

A: 209.6 (03:29.6) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]Sample rate index in program config element does not match the sample rate index configured by the container.

[aac @ 0x1047fe210]Prediction is not allowed in AAC-LC.

Invalid number of channels 29, assuming 2.

A: 209.7 (03:29.6) of 1434.6 (23:54.6)  0.2%

Invalid number of channels 29, assuming 2.

AO: [coreaudio] 44100Hz 2ch s16le (2 bytes per sample)

A: 209.7 (03:29.6) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]SBR was found before the first channel element.

[aac @ 0x1047fe210]channel element 2.8 is not allocated

A: 209.7 (03:29.6) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]channel element 3.3 is not allocated

A: 209.7 (03:29.6) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]Sample rate index in program config element does not match the sample rate index configured by the container.

Invalid number of channels 39, assuming 2.

AO: [coreaudio] 44100Hz 2ch s16le (2 bytes per sample)

Invalid number of channels 39, assuming 2.

A: 209.7 (03:29.7) of 1434.6 (23:54.6)  0.2%

[aac @ 0x1047fe210]Sample rate index in program config element does not match the sample rate index configured by the container.

[aac @ 0x1047fe210]Reserved bit set.

<snip>

 

...which continues to throw errors indefinitely.  Obviously the file is corrupted.  How do I get a good copy?


iMac, Mac OS X (10.7.2), i7 Fall 2010, 16GB mem
  • LexSchellings Level 5 Level 5 (6,625 points)

    redownload again, you will not be charged (use same apple id).

  • Mike Johnson12 Level 5 Level 5 (6,395 points)

    As noted download again from the Cloud - Delete the bad files to the trash, then - Go to the main iTS interface window - From the Quick Links options (upper right corner) select Purchased - find your tunes and d/l again.

     

    MJ

  • Fred Leason1 Level 1 Level 1 (15 points)

    Needed to re-download entire album because both 1 and 5 are album only.  1/5 Eternity's Sunrise downloaded clean.  5/5 Funeral Canticle errors at 3:10 so I will try again.

     

    02:10 PM /Users/Shared/iTunes Music/Academy of Ancient Music & Paul Goodwin/John Tavener_ Eternity's Sunrise $ mplayer 05*1.m4a

    MPlayer UNKNOWN-4.2.1 (C) 2000-2012 MPlayer Team

    192 audio & 399 video codecs

     

     

    Playing 05 Funeral Canticle 1.m4a.

    libavformat version 54.3.100 (internal)

    libavformat file format detected.

    [lavf] stream 0: audio (aac), -aid 0, -alang und

    Clip info:

    major_brand: M4A

    minor_version: 0

    compatible_brands: M4A mp42isom

    creation_time: 2007-06-01 16:14:20

    title: Funeral Canticle

    artist: Academy of Ancient Music & Paul Goodwin

    album_artist: Academy of Ancient Music & Paul Goodwin

    composer: Sir John Tavener

    album: John Tavener: Eternity's Sunrise

    genre: Classical

    track: 5/5

    disc: 1/1

    gapless_playback: 0

    date: 1999-04-13T07:00:00Z

    copyright: ℗ 1999 harmonia mundi usa

    media_type: 1

    Load subtitles in ./

    ==========================================================================

    Opening audio decoder: [ffmpeg] FFmpeg/libavcodec audio decoders

    libavcodec version 54.15.100 (internal)

    AUDIO: 44100 Hz, 2 ch, s16le, 256.1 kbit/18.15% (ratio: 32015->176400)

    Selected audio codec: [ffaac] afm: ffmpeg (FFmpeg AAC (MPEG-2/MPEG-4 Audio))

    ==========================================================================

    AO: [coreaudio] 44100Hz 2ch s16le (2 bytes per sample)

    Video: no video

    Starting playback...

    A: 190.1 (03:10.1) of 1434.6 (23:54.6)  0.3%

    [aac @ 0x106a50210]channel element 3.9 is not allocated

    A: 190.2 (03:10.1) of 1434.6 (23:54.6)  0.3%

    [aac @ 0x106a50210]Sample rate index in program config element does not match the sample rate index configured by the container.

    [aac @ 0x106a50210]Reserved bit set.

    <snip>

  • Fred Leason1 Level 1 Level 1 (15 points)

    Bad advice from LexSchellings and Mike Johnson12 .  I did get billed twice by iTunes.

  • LexSchellings Level 5 Level 5 (6,625 points)

    did you really do it with the same account? should not happen.

  • Mike Johnson12 Level 5 Level 5 (6,395 points)

    Well as noted it should not have happened.

     

    Just to clarify - you purchased from the iTunes Store.

     

    You were logged into your iTunes account when you downloaded form the cloud for the second time.

     

    Select the files one by one from the the iTunes library window - Get Info - for each file - in the summary tab you will see the account name that purchased that file. If it is your account  - go to this page and explain to the iTunes Customer Support the problem - http://www.apple.com/support/itunes/

     

    MJ

  • Fred Leason1 Level 1 Level 1 (15 points)

    Date: Tue, 17 Jul 2012 10:22:34 -0700 (PDT)

    From: iTunes Store <iTunesStoreSupport@apple.com>

    To: f______@mac.com

    Subject: Re: EL : (en_US) Other iTunes Store Topics; Follow-up: 217046564

     

    Dear Fred,

     

    Greetings from iTunes Store Customer Support. My name is Santhosh.

     

    I understand that the song "Funeral Canticle" didn't meet your expectation and would like to re-download the song and also you have been billed twice for the purchase of the album "John Tavener: Eternity's Sunrise". I know you are eager to get the issue resolved. I am happy to help you.

     

    Fred, I have re-posted a  fresh copy of the song  "Funeral Canticle"  back to your account. I recommend you to download it on a computer.

     

    After reviewing the circumstances of your case, we determined that issuing you a refund for your duplicate purchase is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.

     

    In five to seven business days, a credit of 10.76 USD should be posted to the credit card that appears on your receipt for that purchase.

     

    If your duplicate purchase was the result of receiving an error when downloading the first purchase, please note that it is best not to repurchase the item since it is probably still awaiting download in your account. To learn more about how to resume a download that has been interrupted, follow the steps in this article:

     

    How to resume interrupted iTunes Store downloads

    http://support.apple.com/kb/HT1725

     

    If you discover that iTunes is no longer showing a warning message for buying an item you already bought, you will want to reset your warnings, as described in this article:

     

    Resetting iTunes Store warnings

    http://support.apple.com/kb/HT1734

     

    Fred, I hope this resolves the issue and I would like to know if the resolution provided could resolve your issue. Your satisfaction is my priority and I will be obliged to help you further

     

    Thank you for choosing the iTunes Store as your source of entertainment. We truly appreciate your interest in the iTunes Store. Have a good day.

     

    Sincerely,

     

    Santhosh

    iTunes Store Customer Support

     

    http://www.apple.com/support/itunes/ww/

     

    Please Note: I work from Saturday to Wednesday and , 07:00 AM to 04:00 PM CST.

     

    Thank you for allowing me the opportunity to assist you.

     

    First Name : Fred

    Last Name : Leason

    Email : f______@mac.com

    Apple ID (Optional) : f______@mac.com

    Lang_Country : en_US

    Product : iTunes Store

    Support Subject : Other iTunes Store Topics

    Sub Issue : Quality of purchased content

    GCRM Case ID : 330844361

    See additional info below

    What device did you use to connect to the store?  Mac computer

    Which operating system is installed?  Mac OS X v10.7.x

    What version of iTunes is installed on your computer?  iTunes 10.6

    Choose the iTunes Store or App Store for your country:  United States

    Item title:  album: John Tavener: Eternity's Sunrise

    Order number:  MGQQLBM6S7 MGQQLD567Y

    Details:

    1. Purchased and downloaded John Tavener: Eternity's Sunrise (MGQQLBM6S7)

    2. Tracks 01 Eternity's Sunrise and 05 Funeral Canticle are corrupt

    3. Go to Apple Support Communities, post issue, get advice to repurchase the item and I would not be billed. (https://discussions.apple.com/message/18925092#18925092)

    4. Repurchase (MGQQLD567Y)

    5. Download of 01 Eternity's Sunrise is successful.  05 Funeral Canticle is corrupt at a different point (see Apple Support Communities post above.)

    6. Brought iPhone to work and tried download of 2nd purchase to iPhone via WiFi.

    7. Synchronized iPhone to iTunes but proper version of 05 Funeral Canticle not updated.

    8. Received two bills

     

    I would like the second bill MGQQLD567Y reversed.

    I would like a clean download of 05 Funeral Canticle

  • LexSchellings Level 5 Level 5 (6,625 points)

    Hi, very good result. Thank you for posting this here.

    Lex

  • Mike Johnson12 Level 5 Level 5 (6,395 points)

    Yes you will charged 2 times if you purchase 2 times. If you go to the Cloud you will not be charged again.

     

    My suggestion pointed you to the Cloud - FREE after purchased.

     

    Hence my advice was not bad.

     

    MJ