HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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AngelMc
Level 1 (0 points)

Q: When I move the arrow across to operate phone it freezes then reboots.. why?

When I move the arrow to operate my iPhone its freezes for a minute, then is shuts itself down then reboots. Why? It happened once a day for the last 3 days and now it has happened 5 times today. I have 10GB available on phone so its not a storage issue. Any help would be greatful as im 3 months out of warranty.

 

Thanks

iPhone 4, iOS 5.1.1

Posted on Jul 15, 2012 9:56 AM

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AngelMc

Q: When I move the arrow across to operate phone it freezes then reboots.. why?

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  • Helpful answers

  • by modular747,Helpful

    modular747 modular747 Jul 15, 2012 10:29 AM in response to AngelMc
    Level 6 (19,343 points)
    iPad
    Jul 15, 2012 10:29 AM in response to AngelMc

    When I move the arrow to operate my iPhone its freezes for a minute,

    Do you mean the "Slide to Unlock?"

     

    Assuming your phone isn't jailbroken, do the basic troubleshooting steps as needed (as described in the User Guide, Appendix B):

     

    Resart phone, Reset phone, Restore in iTunes using a backup, Restore in iTunes as new, without using a backup.

  • by AngelMc,

    AngelMc AngelMc Jul 15, 2012 10:49 AM in response to modular747
    Level 1 (0 points)
    Jul 15, 2012 10:49 AM in response to modular747

    Hello

     

    Thanks for your reply. Yes, it is the slide to unlock that freezes when I try to unlock. Its happening more frequently.  No its not jailbroken. I will try to do you last suggestion. Hope it works. Thank you.

  • by AngelMc,

    AngelMc AngelMc Jul 15, 2012 11:17 AM in response to AngelMc
    Level 1 (0 points)
    Jul 15, 2012 11:17 AM in response to AngelMc

    Just though id ask you the error message in diagnostics & usuage i get error "panic.plist" has this anything to do with it? I have not reset my phone yet but though id ask this first?

     

    Again thanks

  • by modular747,

    modular747 modular747 Jul 15, 2012 11:38 AM in response to AngelMc
    Level 6 (19,343 points)
    iPad
    Jul 15, 2012 11:38 AM in response to AngelMc

    You're welcome.

    i get error "panic.plist" has this anything to do with it?

     

    Yep.  All the more reason to do the troubleshooting steps I suggested.