jagadishfromsk
Level 1 (0 points)

Q: iPod shuffle

I have the latest version of iTunes. I have an iPhone, iPod, and they synch well. But my new iPod suffle does not synch. Any ideas? I have tried rebooting, etc. Nothing works. I followed the instructions but no luck. The computer does not recognize the new iPod shuffle.

iMac (24-inch Early 2009), Mac OS X (10.5.1)

Posted on Jul 15, 2012 3:24 PM

by Kenichi Watanabe,Solvedanswer
Kenichi Watanabe Kenichi Watanabe
Level 8 (40,269 points)
Mac OS X
A:

If the iPhone and iPod connect and are recognized by iTunes, using the same USB port, there may be a defect in the shuffle (or possibly the USB cable that came with it).

 

Be sure to do this to Reset the shuffle

 

http://support.apple.com/kb/HT1655

 

If you are using a USB hub (or the spare keyboard port), and it works with the iPhone and iPod, it should work with the shuffle, but try it with a direct connection to USB port on iMac.  You should also try shutting down, disconnecting all USB peripherals (except for standard keyboard and mouse), starting up, then run iTunes and connect the shuffle to a direct port.

 

If that does not help, run Disk Utility and System Profiler.  Is the shuffle recognized in either of those utilities when connected?

 

Note:  Your profile info says you use Mac OS X 10.5.1.  Is that up-to-date info?  I ask, because the tech specs for the current 4G shuffle

 

http://www.apple.com/ipodshuffle/specs.html

 

says 10.5.8 or later is required.

 

If nothing has worked, you should make a reservation at the Genius Bar, if there is a conveniently located Apple Store.  Or, use the Contact Us link at the bottom right corner of this web page to contact Apple tech support; you can use phone tech support during the first 90 days after purchase.

Posted on Jul 15, 2012 3:57 PM

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jagadishfromsk

Q: iPod shuffle

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  • Helpful answers

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Jul 15, 2012 3:57 PM in response to jagadishfromsk
    Level 8 (40,269 points)
    Mac OS X
    Jul 15, 2012 3:57 PM in response to jagadishfromsk

    If the iPhone and iPod connect and are recognized by iTunes, using the same USB port, there may be a defect in the shuffle (or possibly the USB cable that came with it).

     

    Be sure to do this to Reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    If you are using a USB hub (or the spare keyboard port), and it works with the iPhone and iPod, it should work with the shuffle, but try it with a direct connection to USB port on iMac.  You should also try shutting down, disconnecting all USB peripherals (except for standard keyboard and mouse), starting up, then run iTunes and connect the shuffle to a direct port.

     

    If that does not help, run Disk Utility and System Profiler.  Is the shuffle recognized in either of those utilities when connected?

     

    Note:  Your profile info says you use Mac OS X 10.5.1.  Is that up-to-date info?  I ask, because the tech specs for the current 4G shuffle

     

    http://www.apple.com/ipodshuffle/specs.html

     

    says 10.5.8 or later is required.

     

    If nothing has worked, you should make a reservation at the Genius Bar, if there is a conveniently located Apple Store.  Or, use the Contact Us link at the bottom right corner of this web page to contact Apple tech support; you can use phone tech support during the first 90 days after purchase.

  • by jagadishfromsk,

    jagadishfromsk jagadishfromsk Jul 15, 2012 4:21 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jul 15, 2012 4:21 PM in response to Kenichi Watanabe

    Thanks, Kenichi. Your info worked. It is synching as we speak. Cheers... Jag

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 15, 2012 5:03 PM in response to jagadishfromsk
    Level 8 (40,269 points)
    Mac OS X
    Jul 15, 2012 5:03 PM in response to jagadishfromsk

    For the benefit of anyone who might read this later (with the same or similar problem), can you say which specific action made it work... 

  • by jagadishfromsk,

    jagadishfromsk jagadishfromsk Jul 16, 2012 6:53 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jul 16, 2012 6:53 AM in response to Kenichi Watanabe

    First, I do have Mac OS X 10.7.4 (Lion). I also have a wireless mouse and keyboard, so the only USB port I disconnected was for the printer. I did run Dik Utility and it was showing up there. So, I chnaged the USB port to the shuffle, and it worked.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 16, 2012 10:12 AM in response to jagadishfromsk
    Level 8 (40,269 points)
    Mac OS X
    Jul 16, 2012 10:12 AM in response to jagadishfromsk

    So, was having your printer connected somehow blocking iTunes from seeing the shuffle?  Going forward, now that you got it working, I hope you don't have to keep disconnecting the printer to make it work...

     

    Thanks for reporting back with the details...