Ellerslie
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Apple Music

Q: Canon P-150 Scanner on iMac OS X (10.7.3)

Canon P-150 Scanner on iMac OS X (10.7.3)

 

I bought a Canon P-150M scanner for my iMac.  After several attempts at downloading and installing the relevant driver for OS X 10.7 I am still unable to use the scanner.  The CaptureOnTouch softaware is installed but the P-150M isn't recognized.  On the P-150 the blue light is on, but the CaptureOnTouch software refuses to acknowledge its presence.

 

The CaptureOnTouch software launches both from the Launchpad and the Menu bar.  However, once launched the Start button quickly changes from green to grey - indicating that the P-150 cannot be used.

 

Anybody have any suggestions?

 

PS  The same Canon scanner works on the old Windows system without a hitch and is quite impressive in the quality and speed.

iMac, Mac OS X (10.7.3), 3.06 GHz Intel Core 2 Duo 12 GB

Posted on Jul 16, 2012 12:38 AM

by weilaoshi,Solvedanswer
weilaoshi weilaoshi
Level 1 (10 points)
A:

I recently switched to Mac. The scanner has been working with my PC, but not with Mac. I found out if you disconnect the scanner from the Mac, turn the switch of "Auto Start" (on the back of the scanner) from "on" to "off", and re-connect the scanner to Mac, the green "Start" will appear. Let me know if if works for you.

Posted on Jul 30, 2013 1:38 PM

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Ellerslie

Q: Canon P-150 Scanner on iMac OS X (10.7.3)

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  • by PAHU,

    PAHU PAHU Jul 16, 2012 1:09 AM in response to Ellerslie
    Level 6 (16,610 points)
    Jul 16, 2012 1:09 AM in response to Ellerslie

    The blue light generally indicates the USB connection is okay, but to be sure, if you open System Information and select the USB entry in the left column, the P-150 should be listed under one of the USB busses. Do you see it?

     

    Also, is the P-150 connecting directly to the Mac and not via a USB hub?

  • by Morgan R,

    Morgan R Morgan R Jul 16, 2012 1:11 AM in response to Ellerslie
    Level 2 (220 points)
    Jul 16, 2012 1:11 AM in response to Ellerslie

    Have you tried installing this update?

     

    Also have you tried scanning from Preview?

     

    Open Preview (/Applications/Preview.app), File > Import from Scanner: Choose your scanner.

     

    Scanning from Preview might not work but if it does, you know the issues lies with the software you installed rather than the scanner itself.

  • by Ellerslie,

    Ellerslie Ellerslie Jul 16, 2012 1:53 AM in response to PAHU
    Level 1 (0 points)
    Apple Music
    Jul 16, 2012 1:53 AM in response to PAHU

    Thanks for the prompt response.

     

    I opened the System Information and Canon P-150 is listed.

     

    The P-150 is connected directly to the iMac.

  • by Ellerslie,

    Ellerslie Ellerslie Jul 16, 2012 2:01 AM in response to Morgan R
    Level 1 (0 points)
    Apple Music
    Jul 16, 2012 2:01 AM in response to Morgan R

    Thanks for the prompt response.

     

    I downloaded the updated driver, which was listed as "d11c1mux_m_dr150_v012.dmg".  The earlier driver that I downloaded for OS X 10.7 was named "150M_Driver_V12_COT_V12.dmg".

     

    When I tried to open it I received the following warning:

    "The following disk images couldn't be opened
    d11c1mux_m_dr150_v012  not recognized"

     

    I also opened Preview and the P-150 is not listed in the scanners. 

     

    In the past I have successfully scanned through Preview using a Canon LiDE 70 flatbed scanner.

  • by PAHU,

    PAHU PAHU Jul 17, 2012 1:31 AM in response to Ellerslie
    Level 6 (16,610 points)
    Jul 17, 2012 1:31 AM in response to Ellerslie

    Well I just tested the P-150 on 10.7.4 and it worked fine.

     

    After installing the v1.2 driver that you mention (150M_Driver_V12_COT_V12.dmg) I then connected the scanner to the Mac and opened Image Capture to check that the scanner was seen by the Mac. It was and when I selected it, scanning commenced and then a preview of the document  was shown.

     

    Image Capture.png

    I then opened Capture on Touch from the menubar icon and checked that I was able to scan using this application, which also worked fine.

     

    Capture on Touch.png

    Checking the System Information > Software > Applications there was only three entries I could find for the scanner. Might be worth you checking you have the same versions as I show below.

     

    CaptureOnTouch P-150M:

     

      Version:    1.2.11.0722

      Last Modified:    17/07/12 6:01 PM

      Kind:    Universal

      64-Bit (Intel):    No

      App Store:    No

      Get Info String:    CaptureOnTouch P-150M Version: 1.2.11.0722 Copyright 2010-2011 CANON ELECTRONICS INC.

      Location:    /Applications/Canon P-150M/CaptureOnTouch P-150M.app

     

    P150M:

     

      Version:    1.2.11.0722

      Last Modified:    22/07/11 6:29 PM

      Kind:    Universal

      64-Bit (Intel):    No

      App Store:    No

      Location:    /Library/Image Capture/TWAIN Data Sources/P150M.ds

     

    TouchP-150M:

     

      Version:    1.0.10.0205

      Last Modified:    17/07/12 6:01 PM

      Kind:    Universal

      64-Bit (Intel):    No

      App Store:    No

      Get Info String:    CaptureOnTouch P-150M Version: 1.0.10.0205 Copyright 2010 CANON ELECTRONICS INC.

      Location:    /Applications/Canon P-150M/TouchP-150M.app

  • by Ellerslie,

    Ellerslie Ellerslie Jul 17, 2012 6:28 AM in response to PAHU
    Level 1 (0 points)
    Apple Music
    Jul 17, 2012 6:28 AM in response to PAHU

    Thanks for following up on this for me.

     

    I have checked the Versions of the applications as per your list and I have the same versions.  The only difference is that the version for P150M is the same with quite an old Last Modified date as shown below.

     

     

    P150M:

      Version:          1.2.11.0722

      Last Modified:          24-May-10 1:06 pm

      Kind:          Universal

      64-Bit (Intel):          No

      App Store:          No

      Location:          /Library/Image Capture/TWAIN Data Sources/P150M.ds

     

    Can you confirm the correct procedure for installing a driver?  I am simply double clicking the .dmg file and then completing the installation through the Installer shown below.

     

    By the way the most recent version I tried was the "d11c1mux_m_dr150_v012.dmg" version.  I might go back and reinstall the version that you mentioned that is still in the Download folder.

     

    file://localhost/Users/imac/Desktop/Reference/Canon/Screen%20Shot%202012-07-17%2 0at%205.15.12%20pm.png

  • by PAHU,

    PAHU PAHU Jul 17, 2012 2:11 PM in response to Ellerslie
    Level 6 (16,610 points)
    Jul 17, 2012 2:11 PM in response to Ellerslie

    Even though the version of that file appears to be the same, the older modified date could be a clue. The ds in the P150M.ds file stands for data source which is basically the TWAIN scanner driver. If the new v1.20 installer checks just the version of the existing file and notes that its the same, then it may select not to overwrite the file. And this could be the cause of your issue.

     

    So before running the installer again, and note that both files you have downloaded are the same version 1.20, open Finder and navigate to HD > Library > Image Capture > TWAIN Data Sources > and trash the P150M.ds file. Then run the v1.20 installer again and check the System Profiler entry to see if it is the same as my test Mac. If it is, then see if this lets Image Capture or Capture on Touch connect to the scanner.

  • by Ellerslie,

    Ellerslie Ellerslie Jul 17, 2012 10:11 PM in response to PAHU
    Level 1 (0 points)
    Apple Music
    Jul 17, 2012 10:11 PM in response to PAHU

    Thanks for your ongoing patience with this.

     

    I deleted the older P150M.ds file and cleared the Trash before reinstalling the V1.2 driver (150M_Driver_V12_COT_V12.dmg).

     

    In System Information I verified that the installer had updated the information on the P150 as shown below.  It is the same as your version shown above.  The only difference being the 6 hour time difference from Australia to Oman (I presume).

     

    P150M:

     

      Version: 1.2.11.0722

      Last Modified: 22-Jul-11 12:29 pm

      Kind: Universal

      64-Bit (Intel): No

      App Store: No

      Location: /Library/Image Capture/TWAIN Data Sources/P150M.ds

     

    I then connected the P150 scanner and opened CaptureOnTouch through the Launchpad.  Still the same problem: The Start button shows as green for approx. 2 seconds then turns grey - indicating that I do not have access to the scanner.

     

    THe ONTOUCHLITE appears on the Desktop.  Opening that takes me to Finder only gives me a file: ONTOUCH.exe.  Double clicking that does not do anything as it appears only to be something to do with DOS.

     

    Preview is also unable to find the P150 scanner.

  • by PAHU,

    PAHU PAHU Jul 18, 2012 1:04 AM in response to Ellerslie
    Level 6 (16,610 points)
    Jul 18, 2012 1:04 AM in response to Ellerslie

    Ellerslie wrote:

     

     

    I then connected the P150 scanner and opened CaptureOnTouch through the Launchpad.  Still the same problem: The Start button shows as green for approx. 2 seconds then turns grey - indicating that I do not have access to the scanner.

    Hmm.  The only way I can get the Start button within Capture on Touch to be gray is to disconnect the P-150, but this turns off the blue light on the scanner as it no longer has power.

     

    Ellerslie wrote:

     

    THe ONTOUCHLITE appears on the Desktop.  Opening that takes me to Finder only gives me a file: ONTOUCH.exe.  Double clicking that does not do anything as it appears only to be something to do with DOS.

    I'm wondering how you got this Windows application to add to the Mac? Did you drag this from the included CD? Or do you have the Desktop set as your downloads location and you got this off the Internet?

     

    But the presence of this app is interesting. I did some searching on the web and found an article that mentioned that the P-150M only came with Capture On Touch Lite - not the full Capture On Touch. And with the Lite version, scanning had to be initiated using the Start button on the P-150M.

     

    So what happens when you press the Start button on the scanner?

  • by Ellerslie,

    Ellerslie Ellerslie Jul 18, 2012 5:52 AM in response to PAHU
    Level 1 (0 points)
    Apple Music
    Jul 18, 2012 5:52 AM in response to PAHU

    With your first point I would agree that it appears that the P150 is being disconnected in the process.  That is when the software opens it assumes the P150 is connected and quickly finds that it is not - although of course it is physically connected via the USB.  The blue light on the scanner remains on the whole time.

     

    I loaded the original software from the disk which came with the P150.  The CD cover says that it includes:

     

    Fo Mac

    TWAIN Driver for P-150 Ver 1.1

    CaptureOnTouch Ver 1.1

     

    Subsequently I downloaded the more recent driver, Ver 1.20 (as we have discussed earlier).

     

    The software that is in the Menu Bar and in Launchpad appears to be the full version.

     

    The ONTOUCHLITE app appears each time I connect the P150 and open the cover.  It appears at the same time as the blue light comes on.

     

    Nothing happens when I press the Start button on the P150.

     

    By the way.  How can I include an image such as a screenshot in my response.  At times this would help explain some aspects.

  • by maikr,

    maikr maikr Dec 6, 2012 3:35 AM in response to Ellerslie
    Level 1 (0 points)
    Dec 6, 2012 3:35 AM in response to Ellerslie

    Is this problem solved for you? I have the very same problems with the P-150 (again).

     

    Completely removing the software and reinstalling the driver did solve it for me the first time, but now after a couple of months I'm running into this same issue again and the previous solution doensn't same to work.

     

    The scanner is recognized by the OneTouch icon (it switches from a stop sign to a little finger that's pointing to a button...) but the scanner software button remains greyed-out. The scanner is also present under the USB section within the System Information panel.

     

    Preview does not seem to recognize the scanner and when adjusting the settings of a scanner job (preset) and clicking the button for advanced scanning setting I get an error message: could not use driver. It seems to be locked so I guess it has something to do with access rights on the driver.

     

    Please help!

  • by Ellerslie,

    Ellerslie Ellerslie Dec 8, 2012 4:40 AM in response to maikr
    Level 1 (0 points)
    Apple Music
    Dec 8, 2012 4:40 AM in response to maikr

    The problem was solved - by removing the P-150 scanner from the iMac and connecting it to a PC in the office.  I have been tempted twice to re-connect the P-150 to the iMac with equally frustrating experiences.

     

    I am sorry that I could not be of any help with this.  It appears that this is a common problem with Canon and Apple.  Not much effort involved in trying to solve it, but a great deal of (initial) rhetoric from Canon and Apple in selling their products and promising that it will all work seamlessly with the other.

  • by maikr,

    maikr maikr Dec 11, 2012 3:13 AM in response to Ellerslie
    Level 1 (0 points)
    Dec 11, 2012 3:13 AM in response to Ellerslie

    I've connected it to my Mac Mini and from that pc it works like a charm... same OS-X version and identical user environment.

     

    It must be something about the priveliges OS-X (automaticaly) assigns to the driver, as it is recognized by the OS in 'system info'. A crashed or corrupted driver would have been fixed by restarting the machine or by completely reinstalling the software.

     

    So yes, I think Apple should look into this problem... and respond / report to their customers.

     

    Best regards,

    Maik

  • by weilaoshi,Solvedanswer

    weilaoshi weilaoshi Jul 30, 2013 1:38 PM in response to Ellerslie
    Level 1 (10 points)
    Jul 30, 2013 1:38 PM in response to Ellerslie

    I recently switched to Mac. The scanner has been working with my PC, but not with Mac. I found out if you disconnect the scanner from the Mac, turn the switch of "Auto Start" (on the back of the scanner) from "on" to "off", and re-connect the scanner to Mac, the green "Start" will appear. Let me know if if works for you.

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