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"The recipient %@ was rejected by the server"

When i try to send an email, the following display appears " The recipient %@ was rejected by the server because the user is unknown" I have the same settings on my Iphone and it works fine. I can recieve emails but cannot send them.

iPad (3rd gen) Wi-Fi

Posted on Jul 16, 2012 5:57 PM

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Posted on Jul 16, 2012 6:01 PM

Check the outgoing mail server setting. Make sure that your username and password are in there.


Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

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Question marked as Best reply

Jul 16, 2012 6:01 PM in response to ron125

Check the outgoing mail server setting. Make sure that your username and password are in there.


Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

May 2, 2013 11:06 AM in response to ron125

I had this happen for no reason, everything was working fine for months and it started with no changes to my settings.


The solution was to re-enter the Outgoing Mail Server host name (mail.********.com) the user name (myname@*******.com) and the password even though the last 2 are optional.


Then everything worked fine.


The settings were already entered and what I re-entered was exaclty the same but it still cleared the problem.


Hope this helps.

Oct 24, 2013 4:24 PM in response to ron125

I installed IOS 7.0.2 and had to resetup my imap mail because my upgrade didn't work properly and I had to do a firmware install with iTunes. I set up my mail incoming and smtp server. All my sent emails got a message saying they were rejected by the server. After clearing the settings and rentering them didn't work, I finally deleted the account and set it up again. This worked.

Jul 8, 2017 8:03 AM in response to Demo

There is t a STPM section in my hotmail acct although there is in my other email accts. I deleted the acct and reinstalled it and same issue

"The recipient %@ was rejected by the server"

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