anna8081
Level 1 (0 points)

Q: Why won't the new tv series I bought sync onto my ipod?

I bought two series at once, one synced, the other didn't. There is no error warning, there is enough space on my ipod and I tried to manually sync that programme and it shows up as ready to sync but doesn't transfer. I tried turning off iTunes Helper in my task manager as recommended on another thread but it didn't work. Any ideas??

 

Thanks

iPod touch

Posted on Jul 17, 2012 3:48 AM

by varjak paw,Solvedanswer
varjak paw varjak paw
Level 10 (169,890 points)
A:

When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can be downloaded from your purchases area in iTunes. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them. You should then be able to sync them to your iPod.


Regards.

Posted on Jul 17, 2012 2:31 PM

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anna8081

Q: Why won't the new tv series I bought sync onto my ipod?

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  • by anna8081,

    anna8081 anna8081 Jul 17, 2012 3:48 AM in response to anna8081
    Level 1 (0 points)
    Jul 17, 2012 3:48 AM in response to anna8081

    Oh and I can watch the series in iTunes with no problems too.

  • by lllaass,

    lllaass lllaass Jul 17, 2012 5:49 AM in response to anna8081
    Level 10 (190,876 points)
    Apple Watch
    Jul 17, 2012 5:49 AM in response to anna8081

    Maybe here:

    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

  • by anna8081,

    anna8081 anna8081 Jul 17, 2012 2:23 PM in response to lllaass
    Level 1 (0 points)
    Jul 17, 2012 2:23 PM in response to lllaass

    Hi Illaass, I think that link tells me the problem but I can't fix it. The link says:

     

    The iPad and iPhone 4 can play High Definition (HD) content and Standard Definition (SD) content. iPods and the original iPhone, iPhone 3G, and iPhone 3GS can play Standard Definition (SD) content. To find what video formats are supported, see the Tech Specs page, click your device's product family, and then your specific model. All HD purchases from the iTunes Store also include an iPod/iPhone-compatible Standard Definition version to accompany the HD version. When syncing an HD purchase from the iTunes Store, iTunes will automatically sync the SD video for devices that require SD content.

     

    The series I downloaded is in HD and I have an iPod touch - but iTunes doens't automatically sync the SD video for me as it says it will above. Not sure where to go from here.

  • by varjak paw,Solvedanswer

    varjak paw varjak paw Jul 17, 2012 2:31 PM in response to anna8081
    Level 10 (169,890 points)
    Jul 17, 2012 2:31 PM in response to anna8081

    When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can be downloaded from your purchases area in iTunes. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them. You should then be able to sync them to your iPod.


    Regards.

  • by anna8081,

    anna8081 anna8081 Jul 19, 2012 2:20 PM in response to varjak paw
    Level 1 (0 points)
    Jul 19, 2012 2:20 PM in response to varjak paw

    Thanks so much, it took ages (download new iTunes, back up, restore, restart, download the series again) but it worked! Cheers

  • by varjak paw,

    varjak paw varjak paw Jul 19, 2012 2:51 PM in response to anna8081
    Level 10 (169,890 points)
    Jul 19, 2012 2:51 PM in response to anna8081

    Glad you got it work. Regards.