7 Replies Latest reply: Jan 18, 2013 10:18 PM by Jazzbox55
Ian Blakeley Level 1 Level 1 (0 points)

how do i get rid of produtools_manuals_21 toolbar?  Its got in and replaced Safari pages.

 

I've tried using time machine but it seems to have got itself into that also.


iMac, Mac OS X (10.6.8)
  • Radiation Mac Level 5 Level 5 (4,635 points)

    You have apparently acquired a piece of malware posing as an app, and on Google I have been unable so far to find a workable removable procedure.  Can any of you others help?

     

    Hope this helps

  • Linc Davis Level 10 Level 10 (147,635 points)

    You installed the Conduit spyware. To remove it, select Go Go to Folder… from the Finder menu bar, then copy the following text into the box that opens:

     

    ~/Library/Application Support/Conduit

     

    Delete the selected item, if it exists.

     

    Now select Go to Folder… again and enter:

     

    /Library

     

    From the folder that opens, delete the following items, if they exist. You may be prompted for your login password.

     

    Application Support/Conduit

    InputManagers/CTLoader

    LaunchAgents/com.conduit.loader.agent.plist

    ScriptingAdditions/ct_scripting.osax

     

    Close the folder. Now select Go to Folder… again and copy:

     

    /Applications/Toolbars

     

    Delete that item. Close the Finder windows you opened. Log out and log back in.

  • Ian Blakeley Level 1 Level 1 (0 points)

    Many thanks people including information the same as yours Linc that was on a related discussion.  After a reboot everything went from the recycle bin.  Wouldn't empty kept saying that the "program" was still operating.

     

    Once again, thank you.

  • Pete1686 Level 1 Level 1 (0 points)

    I just had this happen today.

     

    Here is what you do if you want unistall the unwanted malware.

     

    1. Click

    Safari

    on the toolbar.

     

    2. Click

    Preferences

    3. Click

    Extensions icon

    4. This click

    uninstall Produtools

    , This worked for me and I hope it works for you. This should simplyfy the process a little.

  • mrt50 Level 1 Level 1 (0 points)

    Thanks very much for fixing my dilema. I'm grateful I found your information to Ian. It got rid of a headache.

    Regards

    Stan

  • Ivan_cedeno Level 1 Level 1 (0 points)

    Thank you Link for the help.

     

    I did what u recommended, but there was one thing that I couldn't find /applications/toolbar.

     

    Does this means this was not deleted.

     

    Thank you for your reply and any further assistance would be appreciated.

  • Jazzbox55 Level 1 Level 1 (0 points)

    Nailed It!!!! Thanks so much Pete 1686.

     

    Mint Fix ~