Anne-Marie White

Q: I cannot open Raw photos in Aperture

I have imported both jpeg and raw files from my Canon 1000D camera choosing the Raw as the master file.

 

When looking at the images, the photo only appears properly when I choose JPEG as the master, when I choose Raw it appears as a black square or lines.

 

I have googled this problem and it seems it has happened before to another user but there did not seem to be any answer to the problem.

 

Can anyone help please?

 

Thanks,

 

Anne-Marie

Posted on Jul 17, 2012 4:51 AM

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Q: I cannot open Raw photos in Aperture

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  • by léonie,

    léonie léonie Jul 17, 2012 5:00 AM in response to Anne-Marie White
    Level 10 (108,510 points)
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    Jul 17, 2012 5:00 AM in response to Anne-Marie White

    Anne-Marie,

    what are your MacOS X and Aperture version? Is this a recent problem and it worked previously? Did you upgrade software since then? Or is this your first try to work with raw images from this camera?

     

    Regards

    Léonie

  • by Anne-Marie White,

    Anne-Marie White Anne-Marie White Jul 17, 2012 5:42 AM in response to léonie
    Level 1 (5 points)
    Jul 17, 2012 5:42 AM in response to léonie

    Hi Leonie,

     

    I have MacOS X 10.7.4 and Aperture 3.2.1.

     

    I have only just discovered the problem as I was previously importing JPEG files rather than RAW.

     

    I have tried a different memory card and the problem is still there so I know it is not the memory card.

     

    Thanks,

     

    Anne-Marie

  • by léonie,

    léonie léonie Jul 17, 2012 6:43 AM in response to Anne-Marie White
    Level 10 (108,510 points)
    iCloud
    Jul 17, 2012 6:43 AM in response to Anne-Marie White

    Your camera raw is directly supported by Mac OS X 10.7 or later, see this list:

     

    OS X Lion: Supported digital camera RAW formats

     

    Have you tried to rebuild the Previews and thumbnails? Try from the "Photos" menu "Reprocess Master",  "Generate Thumbnail", "Generate Preview" (hold down the "Options" key to change "Update Preview" to "Generate Preview".

     

    If recreating the previews does not help, you may need to register your camera with the the launch service database again, see this post by Alan Roseman:, Re: Aperture 3 preview of raw file greenish

     

    There is a "typo" in the command given in the link above, so read also the following posts on how to correctly enter the command and how the fix is supposed to work

     

    Regards

    Léonie

  • by Keith Barkley,

    Keith Barkley Keith Barkley Jul 17, 2012 9:29 AM in response to Anne-Marie White
    Level 5 (6,427 points)
    Jul 17, 2012 9:29 AM in response to Anne-Marie White

    Was the camera set as RAW+JPEG?

     

    I have had troubles with the raw files this camera creates in RAW+JPEG. (Even Canons DPP won't open them!) Try importing raw files created with raw only.

  • by Anne-Marie White,

    Anne-Marie White Anne-Marie White Jul 17, 2012 9:45 AM in response to léonie
    Level 1 (5 points)
    Jul 17, 2012 9:45 AM in response to léonie

    Hi Leonie,

     

    I have tried all your suggestions but nothing has worked unfortunately.

     

    It was suggested by another user to just import as RAW which I did and the file was ok, but ideally I'd like to have both options.

     

    Any more ideas? Will taking the laptop into an apple shop help?

     

    Thanks.

  • by Anne-Marie White,

    Anne-Marie White Anne-Marie White Jul 17, 2012 9:46 AM in response to Keith Barkley
    Level 1 (5 points)
    Jul 17, 2012 9:46 AM in response to Keith Barkley

    Thanks Keith. This did work but I'd like to have the option of both JPEG and RAW.

     

    Is this solely an aperture issue?

     

    Anne-Marie

  • by léonie,

    léonie léonie Jul 17, 2012 9:59 AM in response to Anne-Marie White
    Level 10 (108,510 points)
    iCloud
    Jul 17, 2012 9:59 AM in response to Anne-Marie White

    Anne-Marie,

    I do not have your camera. What I suggested worked with many Lumix and Nikon cameras. Since Keith has exactly the camera model that you are using, he can advise you better than I.

     

    Will taking the laptop into an apple shop help?

    This looks more like a problem with the camera model to me, if even Canon's software cannot open the images. Have you tried, if the free Adobe png Converter can open your RAW+jpeg pairs?

     

    Regards

    Léonie

  • by Keith Barkley,

    Keith Barkley Keith Barkley Jul 18, 2012 7:01 AM in response to Anne-Marie White
    Level 5 (6,427 points)
    Jul 18, 2012 7:01 AM in response to Anne-Marie White

    No, this is a Canon issue. As I said, even DPP (Canon's software) won't open these raws!

     

    With Aperture, the jpeg is really pretty moot.

  • by Anne-Marie White,

    Anne-Marie White Anne-Marie White Jul 27, 2012 12:14 AM in response to Anne-Marie White
    Level 1 (5 points)
    Jul 27, 2012 12:14 AM in response to Anne-Marie White

    Thanks for your help. I have now solved the problem.

     

    Use an SD card reader to import the photos rather than from the camera lead and it then imports both files no problem.