TS1382: iPod troubleshooting basics and service FAQ

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dgolia
Level 1 (0 points)

Q: The items on my ipod touch are grayed out and cannot be accessed.

The ipod touch has all the items grayed out and they cannot be accessed

iPod touch

Posted on Jul 17, 2012 4:31 PM

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dgolia

Q: The items on my ipod touch are grayed out and cannot be accessed.

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 17, 2012 5:03 PM in response to dgolia
    Level 8 (40,345 points)
    Mac OS X
    Jul 17, 2012 5:03 PM in response to dgolia

    Are you describing ("items grayed out") something on the computer's screen, in the iTunes window, or something on the iPod's screen?

  • by dgolia,

    dgolia dgolia Jul 17, 2012 6:35 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jul 17, 2012 6:35 PM in response to Kenichi Watanabe

    it is on my ipod

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 17, 2012 6:41 PM in response to dgolia
    Level 8 (40,345 points)
    Mac OS X
    Jul 17, 2012 6:41 PM in response to dgolia

    These "grayed out" items are the app icons on the "home" screen?  Are they "items" in a particular app, such as iTunes?

  • by dgolia,

    dgolia dgolia Jul 17, 2012 7:26 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jul 17, 2012 7:26 PM in response to Kenichi Watanabe

    Yes - I downloaded them from audible.com into itunes - usually there are not grayed out and I am able to acess these items.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 18, 2012 12:02 AM in response to dgolia
    Level 8 (40,345 points)
    Mac OS X
    Jul 18, 2012 12:02 AM in response to dgolia

    So, it's not "all the items" in iTunes, correct?  Only those items you recently downloaded from audible.com...?

     

    So you use your iPod touch to go to "audible.com" using the (iOS) Safari.  And you are able to download files and they appear in iTunes on the iPod touch.  OR, are you using your computer's web browser to go to "audible.com," downloading the items (which goes into the iTunes library on the computer), and THEN syncing them to your iPod touch.

     

    If it's the second one (after OR), there may be some issue with using the same Apple ID, on the computer's iTunes login and on the iPod touch.  But I'm not sure about that, based on the limited info...