TS2486: Mac OS X v10.5.6 or later: Mail unexpectedly quits

Learn about Mac OS X v10.5.6 or later: Mail unexpectedly quits
ofiestas
Level 1 (0 points)

Q: You must be joking ! These are the only "solutions" to solve a problem with a so necessary "Apple Applications" ?!?

You must be joking ! These are the only "solutions" to solve a problem with a so necessary "Apple Applications" ?!?

Mail, Mac OS X (10.7.4), Incredible !

Posted on Jul 18, 2012 6:20 AM

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ofiestas

Q: You must be joking ! These are the only "solutions" to solve a problem with a so necessary "Apple Applications" ?!?

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  • by ofiestas,

    ofiestas ofiestas Jul 19, 2012 11:07 AM in response to ofiestas
    Level 1 (0 points)
    Jul 19, 2012 11:07 AM in response to ofiestas

    It works.

    I created a new user, I logon with it.

    I opened Mail and it worked perfectly.

    I created a mail account and it was the same.

     

    Here is the log from Console:

    7/19/12 7:43:11.240 PMcom.apple.launchd.peruser.502(com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    7/19/12 7:43:11.251 PMcom.apple.launchctl.Aquaload: option requires an argument -- D
    7/19/12 7:43:11.251 PMcom.apple.launchctl.Aquausage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...
    7/19/12 7:43:12.622 PMcom.apple.launchd.peruser.502(com.apple.launchctl.Aqua[2608]) Exited with code: 1
    7/19/12 7:43:13.450 PMUserEventAgentcom.apple.TMLaunchAgent disabled
    7/19/12 7:43:18.197 PMMiniLauncherLaunching iCloud prefs for user 502
    7/19/12 7:43:22.326 PMiCal HelperCould not find Meta Data for persistent Store
    7/19/12 7:43:32.063 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:32.064 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:32.065 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:32.066 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:54.782 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:54.783 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:54.784 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:43:54.786 PMcom.apple.dock.extraCould not connect the action buttonPressed: to target of class NSApplication
    7/19/12 7:44:04.408 PMDock[0x7ffba36b99a0] |Server|Warning| failed to connect to the server: NSPortTimeoutException connection timeout: did not receive reply
    7/19/12 7:44:05.228 PMSystem PreferencesDatabase file is missing: /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb
    7/19/12 7:44:17.704 PMSystem PreferencesThe IAAccountDiscovery completed notification
    7/19/12 7:44:21.096 PMAddressBookManagerCould not replace account with identifier: _local
    7/19/12 7:44:43.009 PMAddressBookSyncCould not replace account with identifier: _local
    7/19/12 7:44:43.010 PM[0x0-0x23c23c].com.apple.systempreferences2012-07-19 19:44:43.008 AddressBookSync[2683:707] Could not replace account with identifier: _local
    7/19/12 7:44:45.402 PMSystem PreferencesCould not replace account with identifier: _local
    7/19/12 7:44:45.404 PMAddressBookSourceSyncCould not replace account with identifier: _local
    7/19/12 7:47:15.084 PMMailUsing V2 Layout
    7/19/12 7:48:28.521 PMMailDatabase file is missing: /Users/Racso/Library/Application Support/AddressBook/MailRecents-v4.abcdmr

     

    I came back to my normal User-ID

    I tried Mail and ... crash !  I have the same results as previously.  Dommage !

     

    Does the log helpful to you to solve the problem ?

     

    Thanks indeed.

  • by Austin Kinsella1,

    Austin Kinsella1 Austin Kinsella1 Jul 19, 2012 11:54 AM in response to ofiestas
    Level 6 (11,514 points)
    Mac OS X
    Jul 19, 2012 11:54 AM in response to ofiestas

    For clarity (I suspect English is not your native language ) when you say

    It works.

    I created a new user, I logon with it.

    I opened Mail and it worked perfectly.

    I created a mail account and it was the same.

    does "it was the same" mean the same as "works perfectly" or crashed like in your normal account?

     

    If it works, then the it is most likely that the problem lies, not with the Mail program itself, but with the settings and data files in your normal account.

     

    Is the console log from your normal account or the new account?

     

    Have you some applications starting automatically when you log in to your normal account? If you have, use the System Preferences/Accounts panel to stop anything from starting automatically, then log out and log in again and retry Mail.

     

    Your system was originally 10.5, I think. Are you running any software that was originally installed in 10.5? And, if so, have you checked for updates or later versions?

  • by ofiestas,

    ofiestas ofiestas Jul 19, 2012 1:39 PM in response to Austin Kinsella1
    Level 1 (0 points)
    Jul 19, 2012 1:39 PM in response to Austin Kinsella1

    Yes, "it was the same" means the same as "it works perfectly".

     

    I also think that the problem lies, not with the Mail program itself, but with the settings and data files in my normal account.

     

    The console log is from the new account: Racso.

     

    I checked my User paramenters and I do not have applications starting automatically when I log in.

     

    Yes, my system was originally 10.5, and I am not running any software that was originally installed in 10.5

     

    I hope this will help,

     

    Oscar.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jul 19, 2012 6:19 PM in response to ofiestas
    Level 7 (25,796 points)
    Jul 19, 2012 6:19 PM in response to ofiestas

    I would take a look at the keychain for the account having the problem. Perhaps run Keychain First Aid as a start.

  • by ofiestas,

    ofiestas ofiestas Jul 20, 2012 1:33 AM in response to Frank Caggiano
    Level 1 (0 points)
    Jul 20, 2012 1:33 AM in response to Frank Caggiano

    Thanks Frank.

    I tried to open keychain access and it crashes, every time I tried (create, modify, update, ... etc)

    Please see below the beginning of the log I received.

    I look forward for your advice.

    Regards,

     

    Oscar.

     

     

     

    Date/Time:       2012-07-20 10:28:50.584 +0200

    OS Version:      Mac OS X 10.7.4 (11E53)

    Report Version:  9

     

     

    Interval Since Last Report:          163498 sec

    Crashes Since Last Report:           131

    Per-App Interval Since Last Report:  142 sec

    Per-App Crashes Since Last Report:   5

    Anonymous UUID:                      FB95120C-E5CE-4977-B31A-CA174734349B

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: 0x000000000000000a, 0x00000001031332a0

     

     

    VM Regions Near 0x1031332a0:

        Memory tag=251         0000000103121000-0000000103123000 [    8K] rw-/rwx SM=PRV 

    --> mapped file            0000000103123000-000000010314c000 [  164K] r--/rwx SM=COW  /Users/USER/Library/Keychains/*.keychain

        mapped file            000000010314c000-0000000103151000 [   20K] r--/rwx SM=COW  /Users/USER/Library/Keychains/*

     

     

    Application Specific Information:

    objc[1003]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.security                      0x00007fff82b046fe Security::BlobValue::BlobValue(Security::ReadSection const&, unsigned int&) + 64

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jul 20, 2012 9:38 AM in response to ofiestas
    Level 7 (25,796 points)
    Jul 20, 2012 9:38 AM in response to ofiestas

    I can't tell from your post, does Keychain Access crashes as soon as you open it? Or after you try to access something?

     

    If the later have you tried to go right to Keychain Access->Keychain First Aid

  • by ofiestas,

    ofiestas ofiestas Jul 20, 2012 10:45 AM in response to Frank Caggiano
    Level 1 (0 points)
    Jul 20, 2012 10:45 AM in response to Frank Caggiano

    Keychain Access crashed as soon as I open it.

    No way to perform any action.

  • by twtwtw,

    twtwtw twtwtw Jul 20, 2012 10:51 AM in response to ofiestas
    Level 5 (4,935 points)
    Jul 20, 2012 10:51 AM in response to ofiestas

    This is a bit of a Hail Mary, but try moving the preference file for Keychain onto the desktop.  it's located at /Users/<yournamr>/Library/Preferences/com.apple.keychainaccess.plist, and if you take it out of the preferences folder it forces the app to create a fresh one.  sometimes corrupt plist files can cause weird crashes.  If it doesn't help, you can always restore the old plist.

  • by ofiestas,

    ofiestas ofiestas Jul 20, 2012 11:21 AM in response to twtwtw
    Level 1 (0 points)
    Jul 20, 2012 11:21 AM in response to twtwtw

    Yes, you are right.  This is already appearing as something ... "esotheric" ...

    I tried, I follow your instructions with the preferences.

    I runned Keychain Access and ... bang ! ... It crashed, immediately.

  • by ofiestas,

    ofiestas ofiestas Jul 23, 2012 11:16 PM in response to ofiestas
    Level 1 (0 points)
    Jul 23, 2012 11:16 PM in response to ofiestas

    ... you threw in the towel ?

    Come on, we can solve this ... "problem" !

    Oscar.

  • by twtwtw,

    twtwtw twtwtw Jul 23, 2012 11:59 PM in response to ofiestas
    Level 5 (4,935 points)
    Jul 23, 2012 11:59 PM in response to ofiestas

    No, I was on vacation.  We know the following:

     

    1. it's specific to your user account
    2. it's specific to Address book

     

    based on the errors in COnsole (e.g. "Database file is missing: /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb"), it looks liek you address book database file is either mising or corrupt.  look in that folder and tell me what's there.

  • by ofiestas,

    ofiestas ofiestas Jul 24, 2012 7:00 AM in response to twtwtw
    Level 1 (0 points)
    Jul 24, 2012 7:00 AM in response to twtwtw

    Thanks to keep trying.

     

    You are right. By now, everytime I tried to open my AddressBook, it is displayed for some time and it quits with the following log (... the beginning of the log) :

     

    For /Users/oscarfiestas-tejada/Library/Application Support/AddressBook/AddressBook-v22.abcddb

    data, please see below.

     

    Do you need the one in /Users/Racso/Library/Application Support/AddressBook/AddressBook-v22.abcddb ?

     

    Please, let me know if sending all this data does not have security or confidentiality issues ...

    Thanks again,

     

    Oscar.

     

     

     

    AddressBook log:

     

    Process:         Address Book [5811]

    Path:            /Applications/Address Book.app/Contents/MacOS/Address Book

    Identifier:      com.apple.AddressBook

    Version:         6.1.2 (1090)

    Build Info:      AddressBook-1090000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [379]

     

     

    Date/Time:       2012-07-24 09:32:31.477 +0200

    OS Version:      Mac OS X 10.7.4 (11E53)

    Report Version:  9

     

     

    Interval Since Last Report:          46337 sec

    Crashes Since Last Report:           26

    Per-App Interval Since Last Report:  6296 sec

    Per-App Crashes Since Last Report:   7

    Anonymous UUID:                      FB95120C-E5CE-4977-B31A-CA174734349B

     

     

    Crashed Thread:  7  com.apple.NSURLConnectionLoader

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: 0x000000000000000a, 0x000000010c4506b8

     

     

    VM Regions Near 0x10c4506b8:

        Stack                  000000010c42f000-000000010c440000 [   68K] rw-/rwx SM=COW  thread 8

    --> mapped file            000000010c440000-000000010c469000 [  164K] r--/rwx SM=COW  /Users/USER/Library/Keychains/*.keychain

        mapped file            000000010c469000-000000010c46e000 [   20K] r--/rwx SM=COW  /Users/USER/Library/Keychains/*

     

     

    Application Specific Information:

    objc[5811]: garbage collection is OFF

     

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib                  0x00007fff8e9568ea mkdir + 10

    1   com.apple.Foundation                    0x00007fff8901b7d3 _NSCreateDirectory2 + 14

    2   com.apple.Foundation                    0x00007fff88fcfbec -[NSFileManager directoryCanBeCreatedAtPath:] + 72

    3   com.apple.Foundation                    0x00007fff88fc44fc -[NSDistributedLock initWithPath:] + 56

    4   com.apple.AddressBook.framework          0x00007fff8642c6f3 -[ABMetadataOperationController initWithAddressBook:ignoredDirectories:] + 357

    5   com.apple.AddressBook.framework          0x00007fff864279fa -[ABMetadataOperationController initWithAddressBook:] + 25

    6   com.apple.AddressBook.framework          0x00007fff86429a77 +[ABMetadataOperationController sharedInstanceForAddressBook:] + 158

    7   com.apple.AddressBook.framework          0x00007fff8645afee -[ABCardView markAsViewed:] + 81

    8   com.apple.Foundation                    0x00007fff88f53f40 __NSFireTimer + 102

    9   com.apple.CoreFoundation                0x00007fff8bb84934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

    10  com.apple.CoreFoundation                0x00007fff8bb84486 __CFRunLoopDoTimer + 534

    ...

     

    <Edited By Host>

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jul 24, 2012 8:41 AM in response to ofiestas
    Level 7 (25,796 points)
    Jul 24, 2012 8:41 AM in response to ofiestas

    Still looks like a keychain problem to me. I would move the entire ~/Library/Keychain folder to the desktop. log out and back in again and see what happens.

     

    You could always move to back if ti doesn't help the problem.

  • by ofiestas,

    ofiestas ofiestas Jul 24, 2012 8:56 AM in response to Frank Caggiano
    Level 1 (0 points)
    Jul 24, 2012 8:56 AM in response to Frank Caggiano

    Hi Frank,

    We alredy tried that move.

    It didn't work.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Jul 24, 2012 9:17 AM in response to ofiestas
    Level 7 (25,796 points)
    Jul 24, 2012 9:17 AM in response to ofiestas

    Are you referring to the advice to move the keychain plist file out? If so what I am suggesting is to move the actual Keychain folder out not the plist file.

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