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TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Learn about iOS: An app you installed unexpectedly quits, stops responding, or won’t open

TS1702 Can you return an app for a refund?

176 Views 1 Reply Latest reply: Jul 18, 2012 9:25 AM by varjak paw RSS
aphale Calculating status...
Currently Being Moderated
Jul 18, 2012 8:37 AM

How do I return an app if it did not perform as expected?

  • varjak paw Level 10 Level 10 (166,905 points)
    Currently Being Moderated
    Jul 18, 2012 9:25 AM (in response to aphale)

    You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    It's possible they'll make an exception for you. You should first, though, attempt to contact the developer of the app and try to address the problem. The iTunes Store will look more favorably on a request for refund if you can tell them that the developer was unable to solve the problem or you were not able to contact them.

     

    Good luck.

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