HT201685: Find the software version on your iPhone, iPad, or iPod

Learn about Find the software version on your iPhone, iPad, or iPod
cspraw
Level 1 (0 points)

Q: IPOD MINI only shows www.apple.com/support/ipod

Ipod mini only show message when turning on www.apple.com/suppor/ipo

ipod mini, Windows 7

Posted on Jul 18, 2012 2:42 PM

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cspraw

Q: IPOD MINI only shows www.apple.com/support/ipod

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 18, 2012 5:26 PM in response to cspraw
    Level 8 (40,249 points)
    Mac OS X
    Jul 18, 2012 5:26 PM in response to cspraw

    That often means the iPod's hard drive has become faulty.

     

    See if you can put it into Disk Mode

     

    http://support.apple.com/kb/HT1363

     

    If that works, connect it to your computer and run iTunes.  If iTunes recognizes it, see if you can do a Restore, which is done from the iPod's Summary tab (in iTunes by selecting the iPod in the sidebar under DEVICES).  This will erase the iPod, reinstall the latest software, and set it to default settings.  If the cause was data corruption of some type on the hard drive, erasing it may fix the problem.