3 Replies Latest reply: Jul 18, 2012 8:00 PM by b noir
arianny1206 Level 1 Level 1 (0 points)

need help computer keeps asking me for itunes64.msi

  • arianny1206 Level 1 Level 1 (0 points)

    and i dont have it it keeps saying "file not found" so i tried deleting everything and it didnt want to, so now im stuck because now itunes doesnt work for me and i have been trying to update or install itunes and it doesn't want to do it can someone please help me here!:[

  • flip42 Level 2 Level 2 (165 points)

    You need to remove all components of iTunes before you start reinstalling it.  There are multiple programs attached to iTunes.

    Step by step instructions here->

     

    for vista or 7

    http://support.apple.com/kb/HT1923

     

    for xp

    http://support.apple.com/kb/HT1925

  • b noir Level 9 Level 9 (72,020 points)

    computer keeps asking me for itunes64.msi

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18957558-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?