jennwvuvt
Level 1 (0 points)

Q: Shuffle not charging or recognized

My 4th gen shuffle is not charging when properly plugged into USB port on my Mac; it is also not recognized by iTunes.  (Not listed as a device on the computer either).

Use a wall adapter to charge it there, didn't work.  I've done everything given under shuffle support as well.

 

Is it worth taking into the store to see if they can help or should I buy a new one?

 

Any suggestions on what to try?

iPod shuffle, Mac OS X (10.7.4)

Posted on Jul 19, 2012 11:47 AM

Close
jennwvuvt

Q: Shuffle not charging or recognized

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jul 19, 2012 12:23 PM in response to jennwvuvt
    Level 8 (40,207 points)
    Mac OS X
    Jul 19, 2012 12:23 PM in response to jennwvuvt

    It sounds like a bad connection between computer (or power adapter) and shuffle.  That could mean (1) a bad USB port connection, (2) a bad USB cable, or (3) a bad connection on iPod.

     

    NOTE:  Make sure you have done this to Reset the shuffle since noticing this problem

     

    http://support.apple.com/kb/HT1655

     

    Since you tried both the USB port on Mac and a power adapter, I think you have ruled out (1).  You won't be able to rule out (2) unless you have another USB cable or you have another working 4th gen shuffle to test with your current cable.  If you can take it to an Apple Store Genius Bar, you can have them try it with their cable to see if that makes a difference.  If the shuffle works there, you can by a replacement USB cable, which is this part

     

    http://store.apple.com/us/product/MC003ZM/A

     

    If the problem is on the shuffle, and the shuffle is still within one-year of purchase date, it is under warranty.  You can see about getting it replaced.  Otherwise, if tech support at the Genius Bar can't get it working, I guess you'll need to get a new one.