I have an iPod Nano 4th gen. I am trying to sync new music to it and I get the error message "required folder could not be found." I have both uninstalled & reinstalled iTunes as well as restored the iPod, both with no luck. Any advice?
iPod nano
Do you sync or have you ever synced photos to the device via iTunes? If so, it could be a corrupted photo cache. Try looking for and trashing it if possible. Then resync your iPod with iTunes. See this article for more information on what the iPod photo cache is and where to find it on your PC.
iTunes: Understanding the iPod Photo Cache folder
B-rock
I have never synced photos with this iPod. I have on another. But I saw that solution on another post, so tried it with no luck still.
It might not hurt to try using a different USB sync able if you have one laying around. Be sure to also plug the iPod into a high powered USB 2.0 port.
What happens if you set up your iPod just to sync music and no other kinds of content?
B-rock
I never try to sync anything but music and iTunes on this computer with that cable never had an issue before. I'm also getting a message saying that it's trying to analyze gapless information, or something to that effect and it makes iTunes completely freeze and I end up having to restart my computer each time it does that.
Well that's more information than we had to work with in the first post. 🙂
What happens if you click on the exit button in the iTunes status bar along the top when it starts to determine the gapless playback?
So iTunes operates okay when you don't have the iPod plugged in?
B-rock
As soon as iTunes opens, whether or not the iPod is plugged in, it goes to determining the gapless playback status. If I click on the exit button, it doesn't do anything. I can't even open any other programs on my computer at the time. Everything pretty much freezes.
And thank you for helping me with this 🙂
Have you tried removing and re-installing iTunes and all Apple related software using the exact instructions in this Apple support document?
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XPRemoving and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock
Yes I did
"Required folder could not be found"
