can't connect to iTunes store, check network connection

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

The winsock appraoch didn't work for me. Said I needed elevation, whatever that means, to solve the problem.

However, the posting below regarding proxy settings worked for me

http://support.apple.com/kb/TS1490

The winsock appraoch didn't work for me. Said I needed elevation, whatever that means, to solve the problem.

However, the posting below regarding proxy settings worked for me

http://support.apple.com/kb/TS1490

How did you change the proxy? I did not see that option when i looked at firewall settings. I am/have been having the same problem you originally described. Just out of the blue and nothing seemed to work. I hope your proxy change will work for me.

Thank you Wiclee, this last bit of help saved me from having to reformat my wife's laptop...

Thanks WICLEE that worked on mine. been trying foe two days to fix it.

Thanks so much wiclee! I can finally format the SD card I put into my iPod.

I had a strange variant of this issue and finally banged through to a solution. I have an old Vista PC that I use as a music server, running ITunes 10.3.1.55. I turned off HOME SHARE to try and fix a different issue with REMOTE a few weeks ago, then could not get it re-established after, due to failed connection to the iTunes Store.

I didn't notice nor care til I realized that turning off HOME SHARE had gotten rid of the IMPORT button when I was browsing to another library, which I use frequently to pull new music from my laptop to the server. It is documented elsewhere that the IMPORT button comes back if you re-establish HOME SHARE. So I tried to do that and ran into the problem with connection to the ITunes Store/mothership.

I tried many suggestions, re-installed, etc w/o success. Then I did below from one of the Apple docs, specifically checking off TLS. Bingo! I had never had it checked before, and SSL was already checked, and all my other secure connections were/are fine, but for some reason this did it. I was able to get to the iTunes Store, re-establish my HOME SHARE and my IMPORT came back. Interestingly, the network diagnostic under HELP still fails the SECURE LINK test, but it doesn't seem to matter.

Another weird one solved, thanks for the leads and help here.

Further troubleshooting steps (for Windows only)

Correctly configure Internet Options

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Select the Advanced tab.
4. Under the Security section, look for Use SSL 3.0 and Use TLS 1.0. Make sure at least one of those two checkboxes is selected and click OK. (You can select both checkboxes).

@Wiclee....that totally worked! Thank you!!

This worked! Thank you so much for the tip!

is this a joke I cannot to music or store I did every thing they said but it will not go