tonymazz
Level 1 (5 points)

Q: can't connect to iTunes store, check network connection

I also have a pc that won't connect to iTunes store today!! It has been working perfectly with iTunes , synching and all except for today.

 

Can't connect to iTunes store, check network connection and try again....well I am on the internet....I have flushed my dns, I have mucked with and followed directions on HOSTS file I have deleted the ITunes pref in my users app_data folder etc etc....same message.

 

Are you guys mucking with iTunes and it's just down or what ?

 

Computer is Vista SP2 patched, current and works well....just today....on the iTunes....so whats cooking ?

 

I have iTunes 10.6.3.25

 

Vista

 

===

 

Ran Diagnostics and tells me that "can't make a secure connection to iTunes store, Failed....and help reveals that I need to make an "exception" for ITunes.... I have this....and keep in mind it worked yesterday but not today....

 

Why ???

iPod touch, Windows Vista

Posted on Jul 20, 2012 6:52 PM

by tonymazz,Apple recommended
tonymazz tonymazz
Level 1 (5 points)
A:

I checked the firewall settings and are open....proxy was set automatic and I deselected to not use any proxy and now it is back working.....

 

FYI when I run the diagnostics it still says I am not connected to the iTuens store...but I am ...and things are back working again...

Posted on Jul 21, 2012 10:19 PM

Close
tonymazz

Q: can't connect to iTunes store, check network connection

  • All replies
  • Helpful answers

  • by wiclee,

    wiclee wiclee Jul 20, 2012 6:54 PM in response to tonymazz
    Level 5 (6,967 points)
    Jul 20, 2012 6:54 PM in response to tonymazz

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by tonymazz,

    tonymazz tonymazz Jul 20, 2012 7:39 PM in response to wiclee
    Level 1 (5 points)
    Jul 20, 2012 7:39 PM in response to wiclee

    Reset Winsock same result....

     

    Down loaded Autoruns and the only WInsock provider is

     

    mdnsNSP Bonjour Namespace Provider Apple Inc. c:\program files\bonjour\mdnsnsp.dll

     

    That is all....

     

    Restarted iTunes and same result....synchs ok with my iPod....just can't get a secured connection to the store...

     

    Don't understand why....

  • by michaelfromprinceton junction,

    michaelfromprinceton junction michaelfromprinceton junction Jul 21, 2012 7:17 AM in response to tonymazz
    Level 1 (0 points)
    Jul 21, 2012 7:17 AM in response to tonymazz

    The winsock appraoch didn't work for me.  Said I needed elevation, whatever that means, to solve the problem.

     

    However, the posting below regarding proxy settings worked for me

     

    http://support.apple.com/kb/TS1490

  • by michaelfromprinceton junction,

    michaelfromprinceton junction michaelfromprinceton junction Jul 21, 2012 7:18 AM in response to tonymazz
    Level 1 (0 points)
    Jul 21, 2012 7:18 AM in response to tonymazz

    The winsock appraoch didn't work for me.  Said I needed elevation, whatever that means, to solve the problem.

     

    However, the posting below regarding proxy settings worked for me

     

    http://support.apple.com/kb/TS1490

  • by tonymazz,Apple recommended

    tonymazz tonymazz Jul 21, 2012 10:19 PM in response to michaelfromprinceton junction
    Level 1 (5 points)
    Jul 21, 2012 10:19 PM in response to michaelfromprinceton junction

    I checked the firewall settings and are open....proxy was set automatic and I deselected to not use any proxy and now it is back working.....

     

    FYI when I run the diagnostics it still says I am not connected to the iTuens store...but I am ...and things are back working again...

  • by chadsykesburns,

    chadsykesburns chadsykesburns Jul 22, 2012 8:01 AM in response to tonymazz
    Level 1 (0 points)
    Jul 22, 2012 8:01 AM in response to tonymazz

    How did you change the proxy? I did not see that option when i looked at firewall settings. I am/have been having the same problem you originally described. Just out of the blue and nothing seemed to work. I hope your proxy  change will work for me.

  • by Arcturus72,

    Arcturus72 Arcturus72 Sep 5, 2012 1:28 AM in response to wiclee
    Level 1 (0 points)
    Sep 5, 2012 1:28 AM in response to wiclee

    Thank you Wiclee, this last bit of help saved me from having to reformat my wife's laptop...

  • by jteder,

    jteder jteder Mar 19, 2013 3:12 PM in response to tonymazz
    Level 1 (0 points)
    Mar 19, 2013 3:12 PM in response to tonymazz

    Thanks WICLEE that worked on mine. been trying foe two days to fix it. 

  • by smallgene,

    smallgene smallgene Sep 24, 2013 7:04 PM in response to wiclee
    Level 1 (0 points)
    Sep 24, 2013 7:04 PM in response to wiclee

    Thanks so much wiclee!  I can finally format the SD card I put into my iPod.

  • by mtcabral,

    mtcabral mtcabral Oct 18, 2014 6:04 PM in response to tonymazz
    Level 1 (0 points)
    Oct 18, 2014 6:04 PM in response to tonymazz

    I had a strange variant of this issue and finally banged through to a solution.  I have an old Vista PC that I use as a music server, running ITunes 10.3.1.55. I turned off HOME SHARE to try and fix a different issue with REMOTE a few weeks ago, then could not get it re-established after, due to failed connection to the iTunes Store.

     

    I didn't notice nor care til I realized that turning off HOME SHARE had gotten rid of the IMPORT button when I was browsing to another library, which I use frequently to pull new music from my laptop to the server.  It is documented elsewhere that the IMPORT button comes back if you re-establish HOME SHARE.  So I tried to do that and ran into the problem with connection to the ITunes Store/mothership.

     

    I tried many suggestions, re-installed, etc w/o success.  Then I did below from one of the Apple docs, specifically checking off TLS.  Bingo!  I had never had it checked before, and SSL was already checked, and all my other secure connections were/are fine, but for some reason this did it.  I was able to get to the iTunes Store, re-establish my HOME SHARE and my IMPORT came back.  Interestingly, the network diagnostic under HELP still fails the SECURE LINK test, but it doesn't seem to matter.

     

    Another weird one solved, thanks for the leads and help here.

     

    Further troubleshooting steps (for Windows only)

    Correctly configure Internet Options

    1. Open Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Select the Advanced tab.
    4. Under the Security section, look for Use SSL 3.0 and Use TLS 1.0. Make sure at least one of those two checkboxes is selected and click OK. (You can select both checkboxes).

  • by Jclar,

    Jclar Jclar Nov 2, 2015 9:00 AM in response to mtcabral
    Level 1 (0 points)
    Nov 2, 2015 9:00 AM in response to mtcabral

    @Wiclee....that totally worked!  Thank you!!

  • by beatlesgeek,

    beatlesgeek beatlesgeek Nov 22, 2015 10:14 PM in response to mtcabral
    Level 1 (0 points)
    Nov 22, 2015 10:14 PM in response to mtcabral

    This worked!  Thank you so much for the tip!