Q: iTunes Store won't connect.

Question

HPJoker

Level 1 (0 points)

Q: iTunes Store won't connect.

So my iTunes store won't open. It's just the continuous line with "Accessing iTunes Store" above it. I followed the directions here (http://support.apple.com/kb/TS4123) and the anti-virus it's finding is disabled. I'm kinda at a loss here since I can't update my iOS.

Windows 7, iTunes

Posted on Jul 21, 2012 10:57 AM

I have this question too

Solved

gooballala

Level 3 (775 points)

A:

open command prompt (start run cmd, or type command in start search for vista / 7) right click > run as administrator for vista / 7

type: netsh winsock reset

hit enter

restart your computer

(warning this may affect any antivirus / firewalls installed on your computer)

Posted on Jul 21, 2012 6:03 PM

Q: iTunes Store won't connect.

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by b noir,

b noir Jul 21, 2012 2:21 PM in response to HPJoker
Level 9 (72,124 points)

Jul 21, 2012 2:21 PM in response to HPJoker

Are there any LSPs showing in Autoruns (other than the BonJour LSPs)? If so, what are their names? (Precise spelling please.)
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by HPJoker,

HPJoker Jul 21, 2012 3:06 PM in response to b noir
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Jul 21, 2012 3:06 PM in response to b noir

Yes. PCTOOLS and WindowsLive
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by b noir,

b noir Jul 21, 2012 3:13 PM in response to HPJoker
Level 9 (72,124 points)

Jul 21, 2012 3:13 PM in response to HPJoker

Okay ... PC Tools has released an update for some LSP-related iTunes conflicts, so it might be worth investigating that:

iTunes is not working correctly with PC Tools protection software installed
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by HPJoker,

HPJoker Jul 21, 2012 4:42 PM in response to b noir
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Jul 21, 2012 4:42 PM in response to b noir

The thing is, I PC Tools isn't even running, doesn't show up on my control panel, and doesn't show up on my task manager.
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by b noir,

b noir Jul 21, 2012 4:53 PM in response to HPJoker
Level 9 (72,124 points)

Jul 21, 2012 4:53 PM in response to HPJoker

The thing is, I PC Tools isn't even running, doesn't show up on my control panel, and doesn't show up on my task manager.

Doublechecking ... did you have a PC Tools program installed at some stage, but then uninstalled it?
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by HPJoker,

HPJoker Jul 21, 2012 5:35 PM in response to b noir
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Jul 21, 2012 5:35 PM in response to b noir

I might have. I'm not entirely sure, but that seems like the only reasonable explanation
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by b noir,

b noir Jul 21, 2012 5:47 PM in response to HPJoker
Level 9 (72,124 points)

Jul 21, 2012 5:47 PM in response to HPJoker

Okay ... most likely left-over registry key entries relating to PC Tools that weren't removed by the uninstall.

We'd better try resetting the Winsock registry keys. (That should clear the entries away.)

Let's try wiclee's instructions from the following post:

Re: i cannot connect to itunes on my laptop
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by HPJoker,

HPJoker Jul 22, 2012 11:18 AM in response to gooballala
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Jul 22, 2012 11:18 AM in response to gooballala

exactly how so?
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by chadsykesburns,

chadsykesburns Jul 22, 2012 11:30 AM in response to gooballala
Level 1 (0 points)

Jul 22, 2012 11:30 AM in response to gooballala

I tried this. No luck. It didn't work. I have yet to figure out WHY it won't collect and what to do to get it to connect. Or ****, at this point, I'll pay for it to be fixed, but I don't know who to even take it to!
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by HPJoker,

HPJoker Jul 22, 2012 11:57 AM in response to gooballala
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Jul 22, 2012 11:57 AM in response to gooballala

worked perfectly. thanks guys!
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by chadsykesburns,

chadsykesburns Jul 22, 2012 12:05 PM in response to gooballala
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Jul 22, 2012 12:05 PM in response to gooballala

It tells me to "run as administrator". I AM the administrator, what do I need to do?
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by chadsykesburns,

chadsykesburns Jul 22, 2012 12:15 PM in response to chadsykesburns
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Jul 22, 2012 12:15 PM in response to chadsykesburns

Figured it out. All good!
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by HPJoker,

HPJoker Aug 7, 2012 8:32 AM in response to HPJoker
Level 1 (0 points)

Aug 7, 2012 8:32 AM in response to HPJoker

So we have a problem. Its been a couple of weeks since I've done this and my computer has been acting up ever since. Now, explorer.exe won't launch during boot, and when I close the laptop and open it again, it goes black. Before this individual program would collectively freeze (never windows itself) and I would have to go a hard reboot. What do I do now?
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Accepted Answer · Jul 21, 2012 6:03 PM

gooballala

Level 3 (775 points)

Jul 21, 2012 6:03 PM in response to HPJoker

open command prompt (start run cmd, or type command in start search for vista / 7) right click > run as administrator for vista / 7

type: netsh winsock reset

hit enter

restart your computer

(warning this may affect any antivirus / firewalls installed on your computer)

HT204550: Apple software on Windows: May see performance issues and blank iTunes Store

Q: iTunes Store won't connect.

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