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App Store 100 error

I can't seem to download anything from the App Store. I get this message when I enter my username and password:


There was an error in the App Store. Please try again later. (100)


I have tried many times over three days and the same thing happen. I have quit , restarted, reentered everything.

iMac, Mac OS X (10.7.4)

Posted on Jul 21, 2012 11:47 AM

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Question marked as Best reply

Posted on Jul 21, 2012 12:25 PM

Try here > Mac App Store: "An unknown error occurred (100)" when purchasing


If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder


Type this exactly as you see it here:


~/Library/Caches/com.apple.appstore/Cache.db


Click Go


Move the Cache.db file to the Trash.


Now here:


~/Library/Preferences/


Click Go


Move these files from the Preferences folder to the Trash.


com.apple.appstore.plist


com.apple.storeagent.pllist


Now here:


~/Library/Cookies


Click Go


Move the com.apple.appstore.plist file from the Cookies folder to the Trash.


Empty the Trash, try the App Store.

11 replies
Question marked as Best reply

Jul 21, 2012 12:25 PM in response to Baba

Try here > Mac App Store: "An unknown error occurred (100)" when purchasing


If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder


Type this exactly as you see it here:


~/Library/Caches/com.apple.appstore/Cache.db


Click Go


Move the Cache.db file to the Trash.


Now here:


~/Library/Preferences/


Click Go


Move these files from the Preferences folder to the Trash.


com.apple.appstore.plist


com.apple.storeagent.pllist


Now here:


~/Library/Cookies


Click Go


Move the com.apple.appstore.plist file from the Cookies folder to the Trash.


Empty the Trash, try the App Store.

Aug 12, 2012 9:31 AM in response to Carolyn Samit

I'm running 10.6.8 on an ageing iMac and followed your suggestions; I couldn't action the Cookie one as that folder only had an eSellerate file in it. After executing these instructions, I made one App Store purchase. When I then tried to get an update, I got the messages (my translations from French):


It's impossible to fullfil your instruction

There's an error in the App Store. Please try later (100)


An unknown error has occurred


The first message displays an 'OK' button, the second 'Cancel' and 'Retry'. Clicking 'Retry' often sends App Store into a loop during which it asks me to login (again). Sometimes the message sequence just repeats.


To explain the translation, my machine runs in English but I live in France. This means that I have to use the French store. Looking in the ~/Library/Caches/com.apple.appstore folder I find that it has files with names such as Categories, Purchases etc. in English and French. It's clear from the times reported that they update separately. A source of the problem perhaps?


Finally I should mention that if I login as another user, say root, the App Store works perfectly. Odd? At least it's a workaround.

App Store 100 error

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