Q: Canon MG5300 printer not printing (error 311)

Hi -

I just purchased a Canon pixma MG5300 series, and installed the drivers etc. But now when I try to print, error 311 is returned after a long while of 'printing' I'm running snow leopard 10.6.7, would that make a difference? And what must I do to get it printing?

Thank you in advance

Sky Cope

iMac, Mac OS X (10.6.7)

Posted on Jul 22, 2012 1:55 AM

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Q: Canon MG5300 printer not printing (error 311)

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by den.thed,

den.thed Jul 22, 2012 8:46 AM in response to skymartincope
Level 7 (27,755 points)

Jul 22, 2012 8:46 AM in response to skymartincope

1. Update to 10.6.8 using the > Mac OS X 10.6.8 Update Combo v1.1

2. Then see > Mac 101: Printing (Mac OS X v10.6)
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by rkaufmann87,

rkaufmann87 Jul 22, 2012 8:49 AM in response to skymartincope
Level 9 (58,956 points)

Photos for Mac

Jul 22, 2012 8:49 AM in response to skymartincope

Did you install the drivers from Canon via the CD/DVD they provided or did you follow Apple's instructions on how to install a printer? If you installed Canon's CD/DVD then that may be the problem. This time following Canon's instructions for removing their software, after doing so restart the computer, then carefully read and follow the instructions in Printing Overview OS X Lion
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Q: Canon MG5300 printer not printing (error 311)

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by den.thed,

by rkaufmann87,

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