4 Replies Latest reply: Jul 23, 2012 12:53 AM by TheRomanianGentleman
TheRomanianGentleman Level 1 (0 points)

     Hello community! I am having a problem with my iPhone 4.

 

I am unable to download update apps, ANY apps. Every time I am updating or trying to download an app. it always

notifies me that "There is a billing problem with the previous purchase.". Now, if there really was a normal problem,

the normal explanation would be: "you do not have enough funds on your debit card" OR "the debit card informa-

tion is incorrect". WRONG! I DO have funds on my debit card and I DO have it written down correctly. What is

the problem? That's why I am here, to find out.

 

Thank you for taking your time in reading this and I hope that the community will be nice enough to do a little

reasarch into this.


iPhone 4, iOS 5.1.1
  • diesel vdub Level 7 (21,995 points)

    No one here is going to or can research this issue.  We are all users like yourself.

    What happens when you try to download app updates or purchase an app via iTunes on the computer?

    Have you confirmed the billing information in iTunes?

    Have you contacted your bank to confirm there are no issues?
    Have you contacted iTunes Customer Support to see what the issue may be?

  • TheRomanianGentleman Level 1 (0 points)

    I hardly believe that anyone can solve a problem without the required knowledge,

    and knowledge is achieved through RESEARCH, unless those people have alrea-

    dy encountered this problem or something similar.

     

    1. I never tried downloading or purchasing an app via iTunes.

    2. Yes, I did confirm.

    3. Since I managed to purchase other products with the same debit card and, obviously, the same billing information, I considered that there are no issues.

    4, I decided to try here 1st, but I will contact iTunes Customer Support later during this time.

  • diesel vdub Level 7 (21,995 points)

    TheRomanianGentleman wrote:

     

    I hardly believe that anyone can solve a problem without the required knowledge,

    and knowledge is achieved through RESEARCH, unless those people have alrea-

    dy encountered this problem or something similar.

    No disagreement there.

    The issue is, this is a user to user technical support forum.

     

    There are not Apple employees here in any official capacity.

  • TheRomanianGentleman Level 1 (0 points)

    Anyways, let us get away from this off topic. Before I go and check the customer's support, what do you think it might be? Any advices available?