iPhone 4 not being able to download anything and declining debit card.

Question

iPhone 4 not being able to download anything and declining debit card.

Hello community! I am having a problem with my iPhone 4.

I am unable to download update apps, ANY apps. Every time I am updating or trying to download an app. it always

notifies me that "There is a billing problem with the previous purchase.". Now, if there really was a normal problem,

the normal explanation would be: "you do not have enough funds on your debit card" OR "the debit card informa-

tion is incorrect". WRONG! I DO have funds on my debit card and I DO have it written down correctly. What is

the problem? That's why I am here, to find out.

Thank you for taking your time in reading this and I hope that the community will be nice enough to do a little

reasarch into this.

iPhone 4, iOS 5.1.1

Posted on Jul 22, 2012 6:10 AM

Reply

Answer 1

diesel vdub

Level 7

22,178 points

Jul 22, 2012 7:01 PM in response to TheRomanianGentleman

No one here is going to or can research this issue. We are all users like yourself.

What happens when you try to download app updates or purchase an app via iTunes on the computer?

Have you confirmed the billing information in iTunes?

Have you contacted your bank to confirm there are no issues?
Have you contacted iTunes Customer Support to see what the issue may be?

Reply

Answer 2

Jul 22, 2012 7:11 PM in response to diesel vdub

I hardly believe that anyone can solve a problem without the required knowledge,

and knowledge is achieved through RESEARCH, unless those people have alrea-

dy encountered this problem or something similar.

1. I never tried downloading or purchasing an app via iTunes.

2. Yes, I did confirm.

3. Since I managed to purchase other products with the same debit card and, obviously, the same billing information, I considered that there are no issues.

4, I decided to try here 1st, but I will contact iTunes Customer Support later during this time.

Reply

Answer 3

diesel vdub

Level 7

22,178 points

Jul 22, 2012 7:18 PM in response to TheRomanianGentleman

TheRomanianGentleman wrote:

I hardly believe that anyone can solve a problem without the required knowledge,

and knowledge is achieved through RESEARCH, unless those people have alrea-

dy encountered this problem or something similar.

No disagreement there.

The issue is, this is a user to user technical support forum.

There are not Apple employees here in any official capacity.

Reply

Answer 4

Jul 23, 2012 12:53 AM in response to diesel vdub

Anyways, let us get away from this off topic. Before I go and check the customer's support, what do you think it might be? Any advices available?

Reply