HT203528: Get help using iCloud Mail

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Twclark06
Level 1 (0 points)

Q: I cannot edit my incoming mail server name under iCloud

This morning my iCloud email stopped working. When I open the Mail preferences panel and look at the iCloud account, the Incoming Mail Server is listed as "mail.example.com" and is greyed out. I cannot edit this entry to the proper iCloud server name. I can edit my user name and password, but when I try to save changes it tells me that I cannot leave the Incoming Mail Server name blank. Which wouldn't be a problem if I could, you know, change it.

 

This just started this morning. I noticed that Mail was asking me for passwords that have been in my Keychain for ages, and I had to manually enter them all to get to my email.

 

My account is working on my iOS devices.

 

Tom

iMac, Mac OS X (10.7.4)

Posted on Jul 22, 2012 3:38 PM

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Twclark06

Q: I cannot edit my incoming mail server name under iCloud

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  • by DavyFromAround,

    DavyFromAround DavyFromAround Aug 9, 2012 11:37 PM in response to Twclark06
    Level 1 (0 points)
    Aug 9, 2012 11:37 PM in response to Twclark06

    Exact same here. I noticed this after changing my AppleID (same account but changed primary email address). I think all worked before but now I see the same as Twclark06. Tried to disable/re-enable Mail in the iCloud Control Panel (which doesn't always let me, and sometimes say to try again later...). Tried to remove and re-add the iCloud email acount in Mail itself. No success. The Incoming Mail Server field is buggy, it reverts itself to mail.example.com and being greyed out we can't fix it, and we get an error since it shouldn't be empty... I even get this error if the proper Incoming Mail Server is displayed (p04-imap.mail.me.com in my case).

     

    Help!

  • by DavyFromAround,

    DavyFromAround DavyFromAround Aug 9, 2012 11:52 PM in response to DavyFromAround
    Level 1 (0 points)
    Aug 9, 2012 11:52 PM in response to DavyFromAround

    Looked around on other threads on Apple Support and found a solution that worked for me.

        - Delete your iCloud account in Mail Preferences, Account tab.

         - Click "+" to add an account

         - Fill in your iCloud name-address-password, then hold Option key down, then click 'Continue'. Holding Option down takes you to a screen you normally don't see!

         - Change the incoming Mail Server from 'mail.me.com' to 'imap.mail.me.com'

         - Proceed creating your account.

     

    Try!

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 10, 2012 12:58 AM in response to Twclark06
    Level 9 (78,409 points)
    iTunes
    Aug 10, 2012 12:58 AM in response to Twclark06

    The first step is to go to System Preferences>iCloud and uncheck Mail in the checklist; then check it again. This should set Mail up automatically; if it doesn't, sign out in System Preferences>iCloud and sign back in again. Your data will disappear when you sign out but will reappear when you sign back in.

  • by dwboston,

    dwboston dwboston Aug 12, 2012 5:47 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Aug 12, 2012 5:47 PM in response to Roger Wilmut1

    The second step, (signing out of iCloud) and signing back in worked for me.  Though it's still disturbing that I cannot change my incoming mail server manually.  It's greyed out with p04-impa.mail.me.com.  Is this the default setting for iCloud in Mail?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 12, 2012 11:07 PM in response to dwboston
    Level 9 (78,409 points)
    iTunes
    Aug 12, 2012 11:07 PM in response to dwboston

    The server name is greyed out to prevent people tampering with it. The p number at the start is added by Apple and evidently represents different servers, very likely on a geographical basis, so it will be different for different people.

  • by quicksilver8,

    quicksilver8 quicksilver8 Feb 26, 2014 2:54 AM in response to Twclark06
    Level 2 (315 points)
    Feb 26, 2014 2:54 AM in response to Twclark06

    Here's the fixing from Apple, working for me!

     

    http://support.apple.com/kb/ht4864