I cannot edit my incoming mail server name under iCloud

Question

Level 1

4 points

I cannot edit my incoming mail server name under iCloud

This morning my iCloud email stopped working. When I open the Mail preferences panel and look at the iCloud account, the Incoming Mail Server is listed as "mail.example.com" and is greyed out. I cannot edit this entry to the proper iCloud server name. I can edit my user name and password, but when I try to save changes it tells me that I cannot leave the Incoming Mail Server name blank. Which wouldn't be a problem if I could, you know, change it.

This just started this morning. I noticed that Mail was asking me for passwords that have been in my Keychain for ages, and I had to manually enter them all to get to my email.

My account is working on my iOS devices.

Tom

iMac, Mac OS X (10.7.4)

Posted on Jul 22, 2012 3:38 PM

Reply

Answer 1

Aug 9, 2012 11:37 PM in response to Twclark06

Exact same here. I noticed this after changing my AppleID (same account but changed primary email address). I think all worked before but now I see the same as Twclark06. Tried to disable/re-enable Mail in the iCloud Control Panel (which doesn't always let me, and sometimes say to try again later...). Tried to remove and re-add the iCloud email acount in Mail itself. No success. The Incoming Mail Server field is buggy, it reverts itself to mail.example.com and being greyed out we can't fix it, and we get an error since it shouldn't be empty... I even get this error if the proper Incoming Mail Server is displayed (p04-imap.mail.me.com in my case).

Help!

Reply

Answer 2

Aug 9, 2012 11:52 PM in response to DavyFromAround

Looked around on other threads on Apple Support and found a solution that worked for me.

- Delete your iCloud account in Mail Preferences, Account tab.

- Click "+" to add an account

- Fill in your iCloud name-address-password, then hold Option key down, then click 'Continue'. Holding Option down takes you to a screen you normally don't see!

- Change the incoming Mail Server from 'mail.me.com' to 'imap.mail.me.com'

- Proceed creating your account.

Try!

Reply

Answer 3

Aug 10, 2012 12:58 AM in response to Twclark06

The first step is to go to System Preferences>iCloud and uncheck Mail in the checklist; then check it again. This should set Mail up automatically; if it doesn't, sign out in System Preferences>iCloud and sign back in again. Your data will disappear when you sign out but will reappear when you sign back in.

Reply

Answer 4

dwboston

Level 1

9 points

Aug 12, 2012 5:47 PM in response to Roger Wilmut1

The second step, (signing out of iCloud) and signing back in worked for me. Though it's still disturbing that I cannot change my incoming mail server manually. It's greyed out with p04-impa.mail.me.com. Is this the default setting for iCloud in Mail?

Reply

Answer 5

Aug 12, 2012 11:07 PM in response to dwboston

The server name is greyed out to prevent people tampering with it. The p number at the start is added by Apple and evidently represents different servers, very likely on a geographical basis, so it will be different for different people.

Reply

Answer 6

Feb 26, 2014 2:54 AM in response to Twclark06

Here's the fixing from Apple, working for me!

http://support.apple.com/kb/ht4864

Reply