10 Replies Latest reply: Nov 26, 2012 10:22 PM by Andrew Dumke
davidfromwest orange Level 1 Level 1

Why won't verizon sell me an international data plan for my new iPad?


iPad, iOS 5.1.1
Reply by Meg St._Clair on Jul 22, 2012 4:56 PM Helpful

Do you have the prepaid service? The service that you activated yourself from the iPad? You can't get international roaming on that. You need to switch to the monthly, no contract plan. Then, you can get the international data plan which is $25/100 megabytes.

 

Or maybe they just don't like you? Without more details, it's hard to tell why they won't.

Reply by Meg St._Clair on Jul 22, 2012 5:37 PM Helpful

If you have the new iPad (AKA, "iPad 3) you can just get a local SIM  whereever you're going and it will be much cheaper than Verizon's international roaming rates.

 

Oh, and it's 60 days, not 6 months that you have to be a customer in good standing.

All replies

  • Meg St._Clair Level 9 Level 9
    expertise.iphone
    iPhone

    Do you have the prepaid service? The service that you activated yourself from the iPad? You can't get international roaming on that. You need to switch to the monthly, no contract plan. Then, you can get the international data plan which is $25/100 megabytes.

     

    Or maybe they just don't like you? Without more details, it's hard to tell why they won't.

  • rbrylawski Level 6 Level 6

    We're just users here like you.  Since none of us can speak for Verizon, best advice is to ask them.

  • davidfromwest orange Level 1 Level 1

    Thanks for your response Meg. Verizon is definitely not customer friendly.  I do have the monthly prepaid domestic data service that I subscribed to from my iPad when I bought it a few months ago.  They didn't advise me of any other available plans at the time.  You are correct that they are now saying that in order to get an international plan I need to cancel my current monthly plan through one Verizon department (and abandon any remaining data mb) and then subscribe to a contract plan (handled by a different verizon department).  But here's the catch: in order to get international service I need to be a contract customer for six months (which doesn't help me as I am going to Europe next week).  Of course, if I had bought an ATT iPad I wouldn't be shut out like this since their monthly international plans are readily available through the iPad at any time.  I feel that Apple and Verizon should not have touted the new Verizon iPad as comparable to ATT's internationally (which they did) without fully disclosing the hoops one has to jump through.  

  • Meg St._Clair Level 9 Level 9
    expertise.iphone
    iPhone

    If you have the new iPad (AKA, "iPad 3) you can just get a local SIM  whereever you're going and it will be much cheaper than Verizon's international roaming rates.

     

    Oh, and it's 60 days, not 6 months that you have to be a customer in good standing.

  • rbrylawski Level 6 Level 6

    Since you have a week before you go, you could sell your Verizon iPad and purchase an AT&T device.  You'll find there are many who would love to get their hands on your iPad......

  • davidfromwest orange Level 1 Level 1

    Thanks for you help.  Unfortunately, I will be in 4 countries during 2 weeks.  Too many sims needed.  As for the 60 days versus 6 months,  the Verizon people on the phone are still insisting it's 6 months.  Tired of fighting with them tonight.  Probably should sell it as rbrylawski suggests. 

  • dchao99 Level 4 Level 4

    Meg is correct.

     

    The best thing about iPad is that it is not locked to a particular network (unlike iPhone), and it doesn't require a long term contract to have wireless data enabled.  So it is very traveler-friendly.

     

    Depending on where you are going to, but I think most countries that have 3.5G network will sell you a iPad 3 micro SIM without a contract.  You can either top up your data allowance at the store or register online and pay by C/C (requires a local C/C number)

     

    A warning, data roaming is very very expensive on any carrier.  You could receive a huge bill after returning home, then it will be too later to do anything about it.

  • Meg St._Clair Level 9 Level 9
    expertise.iphone
    iPhone

    You can get SIMs that will cover multiple countries. They may not be as cheap as local SIMS but if you really need the connection, it's an option.

     

    Here's one company:

     

    http://www.globaladvancedcomm.com/

     

    When I went to Canada in April, it took me about 15 minutes to set up a local SIM. You can often do it at airports.

  • ChesB Level 1 Level 1

    Having recently purchased a new iPad on Verizon, I was shocked at the lack of support for international roaming.  My old AT&T iPad was easy, go to a page on the device and buy blocks of date.  Verizon has some cumbersome method making you switch to a “contract” plan and on, and on.  For heaven’s sake this company is 49% owned by Vodaphone, and they can’t do better?  Why bother; just return the Verizon iPad and buy one with AT&T service.  Wake up Verizon management…

  • Andrew Dumke Level 1 Level 1

    My company has 18 iPads. We are shifting all of them to AT&T because of this issue. We need to be able to catch a plane to EU or Asia and have connectiviity. So done with Verizon because of this brain dead policy.