I get this Error message

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kronos46 Author

Level 1

11 points

I get this Error message

- This movie requires QuickTime, which is not supported by this version of iTunes.

I just downloaded a TV show and nothing. Plus it is not able to work on my Apple TV first gen.

MacBook, Mac OS X (10.7.4)

Posted on Jul 22, 2012 5:01 PM

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Answer 1

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b noir

Level 9

72,324 points

Jul 22, 2012 7:20 PM in response to kronos46

- This movie requires QuickTime, which is not supported by this version of iTunes.

Try restarting your iTunes in 32-bit mode, as per the following document:

iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode

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Answer 2

kronos46 Author

Level 1

11 points

Jul 23, 2012 3:42 PM in response to b noir

Is this just a bug or is it because I have to upgrade my RAM? Any idea?

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Answer 3

b noir

Level 9

72,324 points

Jul 23, 2012 3:48 PM in response to kronos46

Is this just a bug or is it because I have to upgrade my RAM?

Neither, really ... It's an artifact of iTunes going 64-bit on recent versions of the Mac OS. Some of the content on the Store is still older format, requiring 32-bit QuickTime routines to be run, and for iTunes to also be run in 32-bit. So it's irritating, but it's "by design" ... there's nothing you have to fix on your Mac.

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