iPod touch not being recognised by iTunes, recognised in "My Computer"

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iPod touch not being recognised by iTunes, recognised in "My Computer"

Hello,

I am running Windows 7 Ultimate, I have iTunes 10.

I have tried restoring the iPod touch, I have tried switching it on and off. I have tried with each USB port, my security settings are fine. I have uninstalled and reinstalled iTunes, I have restarted the computer. I have reset the ipod.

It has still not been recognised by iTunes.

What can I do to get the iPod touch to be recognised by iTunes?

vvv on "My Computer" at the bottom I can see this. Here I can access my DCIM folder, which contains some photos and videos.

iPod information; Version: 5.1.1 (9B206) Model: MD057BT

6GB 4th Generation

Thanks,

Aimee.

iPod touch, iOS 5.1.1

Posted on Jul 23, 2012 8:50 AM

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Answer 1

planb77

Level 7

32,446 points

Jul 23, 2012 8:57 AM in response to zirr

Have you worked through every single suggestion in this Apple support document?

iOS: Device not recognized in iTunes for Windows

B-rock

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Answer 2

zirr Author

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Jul 23, 2012 9:28 AM in response to planb77

Yes.

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Answer 3

planb77

Level 7

32,446 points

Jul 23, 2012 9:31 AM in response to zirr

So the Apple Mobile Device serviced is installed and running on your system? You tried to uninstall and re-install iTunes and all Apple related software?

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Simply responding yes doesn't do much to help. We need as much detail as we can get in order to help you troubleshoot this issue. Otherwise, we are just pulling at straws.

B-rock

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Answer 4

zirr Author

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Jul 24, 2012 7:21 AM in response to planb77

Sorry,

Yes I have uninstalled and reinstalled everything.

Yes the apple mobile service is installed.

I have done everything, and researched this all myself. I came to this board as it is the apple board since nowhere else can help me, I have been on all these websites already.

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Answer 5

planb77

Level 7

32,446 points

Jul 24, 2012 8:11 AM in response to zirr

If you connect it to another PC or Mac is it recognized there? This will help determine if you have an iPod issue or a computer problem.

I assume the iPod charges when you have it plugged in? Have you tried another USB sync cable? What about plugging the iPod into a different USB port, preferably a high powered one.

B-rock

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Answer 6

Feb 21, 2013 2:49 PM in response to zirr

Hi I have the same problem too but i dont know what to do

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