gameover256
Level 1 (0 points)

Q: iTunes Match crashes during 3rd step when uploading songs to the iCloud

Hello There,

 

I have just one issue with iTunes Match which causes me to be slightly skeptical, although it is such an amazing way to listen to music ect.

 

I have about 15000 songs and most of them were added on the iCloud, however only around 200 still needed to be added manually on the iCloud. The issue appears right after the second step where the songs starts uploading. All of a sudden iTunes just crashes and asks me to close the program.

 

Just to add I am using a dell desktop PC with windows 7, and everything is up to date including latest updates of the iTunes.

 

What can I do to sort this issue out, so the rest of my music can be added to the iCloud without having iTunes to crash during uploads?

Windows 7

Posted on Jul 23, 2012 12:01 PM

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gameover256

Q: iTunes Match crashes during 3rd step when uploading songs to the iCloud

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  • Helpful answers

  • by JanDuncan1058,

    JanDuncan1058 JanDuncan1058 Aug 20, 2012 10:15 AM in response to gameover256
    Level 1 (0 points)
    Aug 20, 2012 10:15 AM in response to gameover256

    I have the same thing happening every time I start iTunes and it starts matching.  I have Windows XP and continuous crashes during the match process.

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Aug 20, 2012 2:36 PM in response to JanDuncan1058
    Level 6 (9,339 points)
    iTunes
    Aug 20, 2012 2:36 PM in response to JanDuncan1058

    Hi,

    iTunes match does not support XP! You need vista or windows 7 for imatch.

     

    Jim

  • by JanDuncan1058,

    JanDuncan1058 JanDuncan1058 Aug 20, 2012 3:47 PM in response to Jimzgoldfinch
    Level 1 (0 points)
    Aug 20, 2012 3:47 PM in response to Jimzgoldfinch

    Jim,

     

    I had no trouble until yesterday, but I see that very many people have the same problem.  There is nowhere in the system that says it does not support XP.  Like I said it worked fine until yesterday and the crashes started.  I have read in other discussions that we have to stop the match when it reaches step 3.  This does stop the crash, but doesn't fix how we continue to update the library.  I added a few things to my iTunes library and would like to add them to my cloud storage.  The rest is already there.

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Aug 20, 2012 10:54 PM in response to JanDuncan1058
    Level 6 (9,339 points)
    iTunes
    Aug 20, 2012 10:54 PM in response to JanDuncan1058

    hi,

    See this link.

     

    http://support.apple.com/kb/HT4914

     

    I have read elsewhere that some people have used match with XP successfully but they were having more and more problems with each upgrade of iTunes.

     

    Have you tried removing the tracks that are still waiting to be matched or uploaded. There may a track that is causing the problem. Once you have removed outstanding track update imatch. If this works, gradually add the tracks back a few at a time.

     

    Jim

  • by JanDuncan1058,

    JanDuncan1058 JanDuncan1058 Aug 21, 2012 1:28 PM in response to Jimzgoldfinch
    Level 1 (0 points)
    Aug 21, 2012 1:28 PM in response to Jimzgoldfinch

    Jim,

     

    Thank you very much .. and of course it says right there Vista or later, but your idea must have worked.  I removed 2 tracks that were erroring off and it is currently working like a charm, or as much like one as it can. I really appreciate it.  I usually read ALL of the requirements, but I still have a great system that truly exceeds most requirements so I didn't even think of the OS being outdated.

     

    Janice

     

    Message was edited by: JanDuncan1058