HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
brookedickinson

Q: I purchased an album on itunes and some of the songs are not complete

I have purchased many songs on itunes and never had problems. Recently I purchased an album and even though the downloads are complete and nothing unusual or any problems happened while it was downloading, the songs are not complete. The album plays on my itunes, but each song gets cut off after a minute or two. Is there a way I can redownload the album without having to purchase it again?

MacBook

Posted on Jul 23, 2012 1:35 PM

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Q: I purchased an album on itunes and some of the songs are not complete

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jul 23, 2012 1:49 PM in response to brookedickinson
    Level 10 (104,363 points)
    Apple TV
    Jul 23, 2012 1:49 PM in response to brookedickinson

    Welcome to the Apple Community.


    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.


    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.