My 4th Generation Shuffle - buttons are permanently disabled

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My 4th Generation Shuffle - buttons are permanently disabled

My 4th Generation Shuffle seems to have buttons that are permanently disabled - I've tried the hold down for 3 secs thing and nothing.

It charges fine, and shows up in itunes fine too. When it turns on (either shuffled or loop) it goes green, blinks orange 3 times, then 3 times again with a 'click' sound that I assume means it's locking the buttons as they don't work - can't skip tracks or change the volume.

I've tried holding the play/pause button down, but no green light comes on, even if I hold it down for ages.

Can someone help please?

iPod shuffle, Windows 7

Posted on Jul 23, 2012 2:23 PM

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Answer 1

Jul 25, 2012 7:08 AM in response to Librarygeek

If you have not Reset the shuffle since this problem occurred, first follow this procedure

http://support.apple.com/kb/HT1655

If that does not help, you should probably do a Restore in iTunes. Select the shuffle in the iTunes sidebar under DEVICES, and over to the right, go to the Summary tab. The Restore button is there. This will erase the shuffle, reinstall its software, and set it to default settings.

If the cause is a software or settings glitch, a Restore should fix it. If a Restore does not help, there may be a hardware issue.

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