Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Having continuous issues with my iMac, all I want to do is perform a clean install... at my wit's end. Help please. :(

I apologize in advice if this story is discombobulated or more information is needed to provide me with an answer. I will do my best to provide as much details as possible, but this is a problem that has been occuring for the past few weeks and some things I've forgotten the specifics of.


I will start by explaining that my iMac specs are:

Processor 3.06 GHz Intel Core 2 Duo

Memory 4 GB 1067 MHz DDR3

Version 10.6.8


I've owned this iMac since about April of 2010. I've never had any problems with it until recently. At one point in time, I had a Boot Camp partition made in order to install Windows, as I wanted to run some games that weren't available to Mac users. After awhile, I eventually bought a Windows Laptop for my gaming needs. When this happened, I decided to erase previously stated Boot Camp partition in order to free up more space on my hard drive.


After a few months, had major issues involving a trojan virus on my laptop, it destroyed my hard drive, and I wasn't able to buy a new one at that time. Recently decided to try and create a new Boot Camp partition to reinstall Windows. When I attempted that, (I apologize, I don't remember the specific error) it wouldn't allow me, and from what I remember after doing some google research, it sounded like somehow my hard drive had become disorganized, and needed to somehow be reorganized.


At some point in my google research I found that using the Repair function in Disk Utilities would possibly help. When I tried that, (the only reason I know this is because I tried just now to get the error to pop up) I'm given a message "This disk needs to be repaired. Start up your computer with another disk (such as your Mac OS X installation disc), and then use Disk Utility to repair this disk.


So here I'm thinking, "okay! No big deal! I have the disk still, I will just back up my hard drive to an external hard drive". So I buy an external HDD, back up everything I need. I then put the disk in, and my optical drive spends some time thinking, then spits it back out. It does this repeatedly. I do some more google research, find that optical drives crapping out on mac users isn't all that uncommon. I try to clean it with a trick someone suggested. I then tilted my iMac to one side, it accepts a cd! I try it again, and I'm no longer able to trick my iMac into reading disks. Sad face.


Instead of hefting large sums of cash at Apple to replace my optical drive, I buy a far more affordable external cd/dvd drive that is working perfectly fine. So after waiting for that to be delivered, 3 days later, I'm excited to finally get a clean install with my OS X drive. At this point, I care little about repairing, and have decided to just completely clean install. I restart my iMac, boot from disk, and I get the spinny thing for about 20 minutes. I think, "hmm... should it take this long?" So I reboot and try again. Same thing. I then let it run overnight, and wake up to spinny thing. When my Mac is on, it reads the dvd just fine. It just won't boot from it and let me start the clean install.


So then I get the idea maybe I can do a remote install of the disk from my friend's macbook. No such luck, won't seem to recognize anything. Then I see that I can make a copy of the disk image to my computer, and burn that image to a partition made on my external HDD, so that I can boot from that. Well, the only info I could find was a gentleman burning a downloaded version of OSX Lion, but I figured, "hey, its the same thing, right?" I guess not. I tried copying the image using the restore function in Disk Utilities, and it does indeed show up when I hold Option at start up, but booting from it does not start up properly. It starts up like any normal time I restart. I'm thinking its cause the way I copied it didn't involve a .dmg file.


So I try to copy the image to a file on my computer, but when I do that, I get some sort of input/output error.


What can I do at this point? I thought I originally set up Time Machine but when I checked recently, no such luck. All I want is a fresh reboot of my Mac. I'm guessing somehow my hard drive became corrupted in some way. I mean, it truly doesn't seem to be affecting anything, except somehow even after deleting all known movie, music, game, etc. files, I still am using up 270 gb of space. Maybe I never un-did the Boot Camp partition properly and kinda screwed myself on this one.


I've tried just about everything. I never invested in Apple Care, but even had I done so, I think it would have exceeded the warranty, as I had thought it was 2 years. I could be wrong, either way, its water under the bridge now. I need to fix this myself. I'd still like to use my iMac for general use, and to utilize the 1 TB of storage it possesses.


Any help is greatly appreciated, sorry for the wall of text, its been a complicated few weeks. Thanks!

iMac, Mac OS X (10.6.8)

Posted on Jul 23, 2012 7:07 PM

Reply
Question marked as Best reply

Posted on Jul 23, 2012 11:12 PM

Whew... never buy an iMac or Laptop from Apple without the 3 year extended AppleCare... well 2 years extended... & I think they should be called on this, they should come with a 5 year Warranty, with more available if you want. 😟


I think, "hmm... should it take this long?"

No way, Houston, we haave a problem, not sure what... RAM, Logic Board, etcd.


Tough without the Install disc, but some things to try...


Does it boot to Single User Mode, CMD+s keys at bootup, if so try...


/sbin/fsck -fy


Repeat until it shows no errors fixed.


(Space between fsck AND -fy important).


Resolve startup issues and perform disk maintenance with Disk Utility and fsck...


http://docs.info.apple.com/article.html?artnum=106214


Report outcome please.

7 replies
Question marked as Best reply

Jul 23, 2012 11:12 PM in response to The_Mursenary

Whew... never buy an iMac or Laptop from Apple without the 3 year extended AppleCare... well 2 years extended... & I think they should be called on this, they should come with a 5 year Warranty, with more available if you want. 😟


I think, "hmm... should it take this long?"

No way, Houston, we haave a problem, not sure what... RAM, Logic Board, etcd.


Tough without the Install disc, but some things to try...


Does it boot to Single User Mode, CMD+s keys at bootup, if so try...


/sbin/fsck -fy


Repeat until it shows no errors fixed.


(Space between fsck AND -fy important).


Resolve startup issues and perform disk maintenance with Disk Utility and fsck...


http://docs.info.apple.com/article.html?artnum=106214


Report outcome please.

Jul 24, 2012 12:29 AM in response to BDAqua

Well, its a start! I was able to enter Single User Mode. I entered that command once. It reported that it repaired the Macintosh HD. Ran it again. Said it was clean. Ran it a 3rd time for good measure. Clean again. Reboot and now my HDD reveals the ACTUAL amount of hard drive space AND when I verify the disk, it now tells me that the HDD is clean.


I tried to reboot from the disk though, and I still get the spinny thing though.


Going to try to burn an image of the startup disk to the computer, and then put that on my external HDD and see if that works now, but if you have any other suggestions, I will gladly accept!


You've already helped at least to get my HDD repaired, which is awesome! So thanks!


UPDATE 1: So after attempting to create a copy of a disk image using Disk Utility, then File > New > Disk Image from "Mac OS X Install DVD", I once again get the error that I am unable to do that due to an input/output error. That being said, am I not allowed to do this with my version of the Install disk? If thats the case, I understand, I just wish I could figure out why I can't boot from the DVD properly.

Jul 24, 2012 12:51 AM in response to The_Mursenary

I don't mean to double post. But I can't seem to edit my last post a second time. One thing I am reading is that I can purchase OS X Lion for $29.99 and just burn that to my external HDD and make a clean install that way. $30 isn't a big deal when I've already bought an external hard drive and optical drive to find a solution to this problem. My only concern is IF it will boot from the partition with OS X Lion installed or not. Oh well, we shall see. Problem is, I really can't do this for another few days.


I'm in no rush, though. Actually, now that my hard drive appears repaired, I see less point in doing a clean install. Although it would be nice if some sort of software existed which deleted all sorts of loose files that exist and sort of simulates a fresh out of box experience. I've already gone to the trouble of deleting everything I once used on it already, and created a new adminstrator user, so I've already sort of created that anyway.

Jul 24, 2012 1:04 AM in response to The_Mursenary

But I can't seem to edit my last post a second time.

I think you have 15 minutes to edit a previous post.


Actually, now that my hard drive appears repaired, I see less point in doing a clean install. Although it would be nice if some sort of software existed which deleted all sorts of loose files that exist and sort of simulates a fresh out of box experience. I've already gone to the trouble of deleting everything I once used on it already, and

10.5 & beyond automatically does what we used to call an Archive and Install feature, which can give you a new OS, yet preserve your files and settings if you have enough room on your HD...


http://docs.info.apple.com/article.html?artnum=107120

Jul 24, 2012 1:20 AM in response to BDAqua

For some reason that link doesn't actually bring up an article, but brings me to a generic support page which offers me to choose my product I need support for.


EDIT: Was able to google the link you gave. It seems to only give me information that is relevant if I'm able to boot from my disk, which I'm unablve to do. Nothing embedded into the operating system itself that would allow me to do this, eh?

Jul 24, 2012 9:04 AM in response to The_Mursenary

Back to the opening post, I'm curious about how you tried to boot from your OSX Installation disk. Did you hold down the "C" key while turning it on? Or, did you hold down the OPTION key during turnon to select the boot drive?


I am not sure if the "C" trick works with an external optical drive...the system needs to install drivers to make the external drive recognizable, first. Does anyone have a definitive answer to that?


By the way, a lot of Apple articles seem to have been moved or archived. Sometimes, it will show up when you copy the last numbers (the article number) and paste them into a search box of the Support area, making sure the Archive isn't excluded from the search.


BDAqua, is this the article you wanted to link to?


http://support.apple.com/kb/HT1710





Having continuous issues with my iMac, all I want to do is perform a clean install... at my wit's end. Help please. :(

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.