10 Replies Latest reply: Aug 5, 2012 12:33 PM by Ermannle
colinwelford Level 1 (0 points)

When I rebooted while connected to iTunes, iTunes rejected the iPod as being corrupted - doesn't look good.

iPod classic
  • Bilbo_cheshire Level 4 (1,780 points)

    Can you do the iPod Disk Diagnostic as posted earlier by tt2, it wont fix your problem but helps in troubleshooting.

    Have a nice day!

  • colinwelford Level 1 (0 points)

    Thanks for the advice - I tried to check my iPod in Diagnostics Mode but when I selected the IO > HardDrive > HDSMARTData option it responded with "Can't Open Device". Based on this I assume the hard drive is dead and will now consider if it is worth replacing or if there is better product on the market.


    thanks again

  • Ermannle Level 1 (0 points)

    Before replacing the drive, format it with a program like Macdrive Standard (Mac) or EaseUs Partition Master (Windows).


    Make sure to format HFS+ if using Mac or FAT32 if using windows. If the drive is just corrupt this may fix the problem.


    It´s worth a shot

  • Bilbo_cheshire Level 4 (1,780 points)

    Colin, you got to select Manual test

    1. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots and you see the Apple Logo
    2. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds.
    3. Press MENU for Manual Test,
    4. then select IO > HardDrive > HDSMARTData to reveal your stats


    You have done ok as you got till step 3, plz dont give up, try again.

  • colinwelford Level 1 (0 points)

    Thanks Ermannie but because the iPod won't reboot it is not recognised as an external drive when I connect to the PC so I am unable to format it as a drive

  • colinwelford Level 1 (0 points)

    Thanks for the support Bilbo_cheshire, I did get to the end of step 4 ie selected HDSMARTData but after a long pause it came back with the message "Can't Open Device" so I assume it cannot access the hard drive - either due to a hardware failure or corruption of the disk.

  • Bilbo_cheshire Level 4 (1,780 points)

    Colin, sad to hear that, , normally, we do get some report, but you are right, the firmware cant access the Hardisk.

    You can google for 3rd party iPod service or go to Apple Store, to replace the hardisk.

  • Ermannle Level 1 (0 points)

    Ok. Try this anyways. Download MacDrive Standard from the publisher´s website. It´s a trial version but it does the job.


    1. Do not connect the IPOD to the PC yet.


    2. Press and hold MENU and SELECT (at the same time) until the IPOD turns off.


    3. As soon as the APPLE logo appears, press and hold SELECT and PLAY (at the same time)


    4. This puts your IPOD in disk mode. It will say so at the top of the screen


    5. Connect your IPOD to the PC and it should be detected.


    6. Open MacDrive and format the drive as per previous instructions.


    Hope it helps.

  • colinwelford Level 1 (0 points)

    Hi Ermannie, I followed your advice and connected to my PC in Disk Mode. Windows gave me a message that the Hard Disk was not formatted, I selected the option to format the disk but it came back with "Hard Disk Could not be Formatted" so it stills looks like a hardware fault with the drive. However much appreciate the advice from everyone - I learned a lot about my iPod I didn't know before.

  • Ermannle Level 1 (0 points)

    The fact that Windows recognized it in the first place is a good sign. The Windows format tools won´t help much, you need a Brute Force program to format at the lowest level.


    Try this one as a last resort: http://hddguru.com/software/HDD-LLF-Low-Level-Format-Tool/


    Best of luck