Removing an app (Keynote) in configuration does not reset the number available. We need to move the app from one iPad to another, but can't get the purchase code to release. Any suggestions? Thanks
iPad 2, iOS 5.1
If the iPad was unsupervised you will not be able to release the code.
http://support.apple.com/kb/HT5188
Removing apps from devices
For supervised devices, if you use Apple Configurator to remove an app from a device, Apple Configurator marks the corresponding redemption code as available. It can be reassigned to a different device supervised by this copy of Apple Configurator for this Mac only. It is not available for redemption by other Macs or iOS devices.
If you unsupervise a supervised device, all apps will be removed from the device and the redemption codes used to install those apps will be marked available for reassignment. If you simply remove a device record from Apple Configurator, the redemption codes for any apps on that device will not be available for reassignment.
For unsupervised devices, there is no way to remove the app in a way that allows you to reuse or reassign the redemption code. When a code is used to install an app on an unsupervised device, it is permanently consumed.
If the iPad was unsupervised you will not be able to release the code.
http://support.apple.com/kb/HT5188
Removing apps from devices
For supervised devices, if you use Apple Configurator to remove an app from a device, Apple Configurator marks the corresponding redemption code as available. It can be reassigned to a different device supervised by this copy of Apple Configurator for this Mac only. It is not available for redemption by other Macs or iOS devices.
If you unsupervise a supervised device, all apps will be removed from the device and the redemption codes used to install those apps will be marked available for reassignment. If you simply remove a device record from Apple Configurator, the redemption codes for any apps on that device will not be available for reassignment.
For unsupervised devices, there is no way to remove the app in a way that allows you to reuse or reassign the redemption code. When a code is used to install an app on an unsupervised device, it is permanently consumed.
Thanks for the help.
Unfortunately this means supervised/unsupervised devises through configurator are not really a useable method for managing apps on devices. The system assigns the code to a device and increments the available list, when the same device is plugged in and the app is removed, the list should be updated. Supervised vs. unsupervised is a pointless restriction eliminating configurator as a tool to manage apps. Sorry for the rant.
Don't be sorry, you're right. I supposed that's why Apple changed the process, no longer allowing paid apps to be installed on unsupervised devices. But that totally screws anyone who was using iPads without supervision in the first place, because you can't install more apps, and you can't get back your redeem codes.
Removing an app (Keynote) in configuration does not reset the number available. We need to move the app from one iPad to another, but can't get the purchase code to release. Any suggestions? Thanks
