HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
dennisfromsalida
Level 1 (0 points)

Q: Why won't iTunes install properly? It gives the start up error "The procedure entry point JSStringGetUTF8String could not be located in the dynamic link library WebKit.dll"

I can't get iTunes to install/start on my HP laptop. When I start/install the current version, I get the following error "The procedure entry point "JSStringGetUTF8String could not be located in the dynamic link library WebKit.dll". Why isn't this dll included in the distribution? What do I do to get iTunes to install on my 64-bit AMD HP laptop.

Windows 7, AMD 64 1.65GHz, 4GB RAM

Posted on Jul 24, 2012 12:08 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

 

Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".

 

Does iTunes launch properly now?

 

If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:

 

Re: I recently updated to vista service pack 2 and I updated to itunes

Posted on Jul 24, 2012 2:16 PM

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