All graphics in Pages document are now boxes with "?" question marks. Help!! Urgent!!

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Level 1

9 points

All graphics in Pages document are now boxes with "?" question marks. Help!! Urgent!!

Created a 150 page document on one computer with Pages 09 and saved to the desktop. Put onto a flash drive and transferred to another computer. Opened it with Pages 09, made modifications, and saved back onto the flash drive. Transferred document to original computer, overwrote original file, and now all the graphics in the document have been replaced with boxes with a question mark inside it. Went back to the document on the flash drive, it is the same way. Opened the document on the "other" computer and it is the same way. Have searched Support and the User Guide to find an answer and cannot. This is a dissertation that has to mailed out like now. How do we fix?

Posted on Jul 24, 2012 1:35 PM

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Answer 1

fruhulda

Level 6

15,161 points

Jul 25, 2012 7:34 AM in response to Cheryl Eagle

For some reason you have lost the images. Why I don't know. You have to add them again.

Apiece of advise. Always keep a copy/backup on the computer/s. Don't trust USB sticks if it is important work.

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Answer 2

Cheryl Eagle Author

Level 1

9 points

Jul 25, 2012 8:22 AM in response to fruhulda

Thank you for your response, it is highly appreciated. 🙂 The person that had this happen has already repaired the document as you suggested and does understand they really messed up by over-writing the original. We are looking for a solution as to how to fix the issue in case it arises again. Plus, for others that may have experienced the same problem. If you have any other suggestions or fixes we would be greatly appreciative to hear them. Thanks!

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Answer 3

fruhulda

Level 6

15,161 points

Jul 25, 2012 8:31 AM in response to Cheryl Eagle

The only way I know is to make certain that you have saved a working copy. Never overwrite an important document but create a copy instead. Delete the older one when you have made sure the new one is OK. There is no other way.

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Answer 4

Cheryl Eagle Author

Level 1

9 points

Jul 25, 2012 8:35 AM in response to fruhulda

We try to teach, but they can only be willing to learn. This we understand. But, the question is still remaining as to why Pages would lose the pictures in transfer? This is the question we need answered. The over-writing issue is mute.

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Answer 5

fruhulda

Level 6

15,161 points

Jul 25, 2012 8:43 AM in response to Cheryl Eagle

I am just an end user like you so I don't know why. I have not heard about this problem before or I might have when people have tried just save on a server instead of their own computer. The person that just opened the document from the USB stick and saved back on should have first transferred the document to his/hers computer, then worked on it and saved it and THEN copy it over to the stick.

Use CDs instead for transferring files or emails. That is much safer.

Another thing some people has to learn it the hard way!

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