HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

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Salsvette
Level 1 (0 points)

Q: I purchased a song and only the first 10 seconds downloaded.  How do I download the entire song without paying for it again?

A purchased song only downloaded the first 12 seconds.  I do I download the song again since it is already been paid for.

iPod nano

Posted on Jul 24, 2012 5:25 PM

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Salsvette

Q: I purchased a song and only the first 10 seconds downloaded.  How do I download the entire song without paying for it again?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 24, 2012 6:08 PM in response to Salsvette
    Level 10 (104,526 points)
    Apple TV
    Jul 24, 2012 6:08 PM in response to Salsvette

    Welcome to the Apple Community.


    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.


    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.