7 Replies Latest reply: Jun 21, 2014 1:28 PM by rjsolar101
MagnusX Level 1 (0 points)

Bought "City of God" off itunes and when I tried to sync to my iPod Classic 160 GB(late 2009) it gave me the following message: " 'city of god' not copied because the video format not supported by the ipod". Then i tried to see if i could create an ipod version under the advance tab, with the option not being available, then I searched my problem online and found nothing but programs that "convert video" to ipod for $50. So what does a man do next? Call Apple! I called Apple and after a 2 min conversation with the representitive said I have a late 2009 model which I already knew and that the late 2009 version doesn't support/play videoes, which is contradicting what Apple says: http://support.apple.com/kb/HT1353#iPod_classic_160GB

And yes i've looked up my model to double check I have a late 2009, 160GB iPod, with Genius Mixes, and according to the Apple website supports video?

So I have two questions:

1. Why did the Apple representitive explicitly lie/have no idea what they were talking about?

2. Does anyone know how to fix this?


And yes my ipod Classic is up to date to version 2.0.4


Thank you all for your time.

iPod classic 160GB (Late 2009), Windows XP Pro
  • planb77 Level 7 (32,315 points)

    Sounds like you are trying to sync the HD version of the TV Episode.  You should try to download the Standard Definition copy instead and sync that to your device as HD content is not compatible with the iPod Classic.  See here for more information:

    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod


    To prevent HD versions from being downloaded in the future head to the iTunes Store, click the Purchased link, and then select TV Shows and remove the tick mark next to Download HD when available.  You should be able to download the SD version now from under this same page.



  • MagnusX Level 1 (0 points)

    When i bought i made sure i didn't get the hd version, i got standard so that isn't the problem.

    also my error message was: " 'city of god' not copied because the video format not supported by the ipod".

    the error message for the article you linked was for 'not copied because it cannot be played" not the 'video format is not supported"

  • Bilbo_cheshire Level 4 (1,780 points)

    B-rock, Sorry for jumping in,  into definitions of half empty or half full glass of water



    I feel your angst on the Apple Rep poor communication skills, we've been there too, so as end users, we try to help other like yourself who comes up against a brick wall.


    Your iPod classic firmware 2.0.4 support the following video format

    H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats


    Most likely the resolution or bitrate doesn't fall into the supported Video spec.


    If you are using a Mac, I suggest you download a free video converter, called handbrake


    You can also Google for other version of the video convertor if you are using Windows.

  • Wencel Level 1 (0 points)

    Yes, Handbreak is a very good program.  I am using it for my iPad and iPod.  I had the same problem before when I download free video (large and small) podcasts.  Some of the video podcasts don't playback on the iPod because their video format is not supported.  So I make sure that the videos that I download says (ipod) before copying them to my ipod.  Otherwise, I copy them to my iPad instead which reads most videos from Apple Store.  I haven't tried purchasing movies via the Apple Store but it says on the FAQ that movie rental has movies for itouch, ipad, iphone, etc.

  • packersftw Level 1 (0 points)

    magnusx, i am having the same problem with my 4th gen ipod touch ive tryed the suggested things and none worked. The videos i was trying to sync to my ipod where in standered and hd i tryed bolth but was unsuccesfull. The thing is i had the same videos on my ipod before and removed them however, now it says the format is not support by my ipod.


    I have the same questions.

  • Adam Mercado Level 1 (10 points)

    Yes, I too have been experiencing the very same error message. I have an 80GB iPod Video (which was later rebranded Classic) that when I first got it played ALL of my video podcasts. Over the past year or so, several of those podcasts now will not sync with the iPod, giving me the error message stated in the original post.


    The podcasts in question are all iPod versions, no high def, no strange formats, all found in the iTunes directory.


    I too tried to "create iPod version" through iTunes. I compared the specs for both the original and the new iTunes created video, and in most cases the new video was larger!!! Go figure. But the new videos do not always sync with the iPod, in a few cases they do, but there appears to be no rhyme or reason to it.


    I wonder if

    a) the specs for video playback have increased over time with the addition of new iPod iPad iPhone models to the lineup that content producers are creating content with baseline specs set for these later models. They simply have ignored the 'Classic' market either thru ignorance or strategic decision


    b) iTunes has also increased its baseline spec for what it defines as an 'iPod Version' of video. In the name of progress Apple no longer supports Classic-spec video when creating iPod friendly video from iTunes


    I have not tried Handbrake to convert these yet but I will try today. This is a huge PITA as I have hundreds of video podcast files through dozens of video podcasts I sync to the 80GB iPod. To have to batch convert every new set of videos downloaded will be a totally unecessary extra step to my media management. Yuk.

  • rjsolar101 Level 1 (0 points)

    Yes, It's true that Apple has abandoned the Classic Line. Why? Kinda strange because I'm sure there are still millions out there, but that's the "new" Apple. Anyway. I found that files converted to the m4v format copied to and played on my Black 60 GB Version 5 Classic.