1 Reply Latest reply: Jul 25, 2012 6:32 AM by The hatter
DjKevinToronto Level 1 (0 points)

I'm currently installing Lion OS after completely erasing everything on my HD due to corrupt files and a bunch of problems. I'm currently stuck on a screen that says "To download and restore Mac OS X, your computer's eligibility will be verified with Apple. Loading Installation Information". I did quite a bit of research on what's going on here, and I'm aware that it's downloading the OS and it takes several hours. But it needs WiFi to download (obviously), now when the computer goes to sleep, the WiFi shuts off, is it still being able to download? I've been sitting here for hours waiting for it to finish. Any suggestions on what to do? Here's what it is showing me if you're wondering. Sorry for the crappy quality, Acer netbooks don't have a good webcam. IMG0002.jpg

MacBook Pro, Mac OS X (10.7.4)
  • The hatter Level 9 (60,925 points)

    You should be in Lion community and/or MacBook Pro.


    The tech note I found:



    OS X Lion: Unable to download OS X Lion wirelessly from Mac App Store - "Your device or computer could not be verified"

    Products Affected

    Mac App Store, OS X Lion


    When attempting to purchase or download OS X Lion from the Mac App Store wirelessly with your Apple ID account, you may receive a dialog stating "Your Device or computer could not be verified. Contact support for assistance." This could happen when upgrading Mac OS X v10.6.6, 10.6.7, or 10.6.8 to OS X Lion via a Wi-Fi connection.


    Use the following steps to delete your network preferences.

    Important: You must be logged in as an administrator.

    1. Click the Finder icon in the Dock.
    2. Choose Go to Folder from the Go menu.
    3. Type /Library/Preferences/SystemConfiguration
    4. Copy the file networkinterfaces.plist to the desktop (to make a precautionary backup).
    5. Delete the file "networkinterfaces.plist." from SystemConfiguration.
    6. Restart your Mac.
    7. Create new location in Network preferences, in System Preferences.

    Once your computer has restarted, you will need to refresh your network settings to be able to connect to the Internet again:

    1. Choose System Preferences from the Apple menu.
    2. Choose Network from the View menu.
    3. From the Location pop-up menu, choose "New Location".
    4. Type a name for your location and click OK.
    5. Click the Apply Now at the bottom right to accept the changes.

    If your network connection requires any special settings, you will need to enter them again.

    Once you have made these changes, you should be able to connect to the Internet, open App Store, and try your OS X Lion purchase or download again.

    Additional Information

    This issue may occur if your Mac's Ethernet port is damaged or inoperable, even if you aren't using Ethernet to try to download Lion.