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BorderCrosser
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Q: Software up to date - still no SIM recognition - HELP!

I have had this problem from the first day I bought my phone. Making me crazy. I did as this article suggested and plugged in my phone but it doesn't suggest new updates. What do I do now?

iPhone 4S, iOS 5.1

Posted on Jul 25, 2012 5:38 AM

by KiltedTim,Solvedanswer
KiltedTim KiltedTim
Level 9 (56,539 points)
iPhone
A:

Where exactly did you get the phone?  Did you purchase it from your carrier, at an Apple Store, or from a 3rd party (gray market) source?

Posted on Jul 25, 2012 6:18 AM

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BorderCrosser

Q: Software up to date - still no SIM recognition - HELP!

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  • by KiltedTim,Solvedanswer

    KiltedTim KiltedTim Jul 25, 2012 6:18 AM in response to BorderCrosser
    Level 9 (56,539 points)
    iPhone
    Jul 25, 2012 6:18 AM in response to BorderCrosser

    Where exactly did you get the phone?  Did you purchase it from your carrier, at an Apple Store, or from a 3rd party (gray market) source?

  • by BorderCrosser,

    BorderCrosser BorderCrosser Jul 25, 2012 7:45 AM in response to KiltedTim
    Level 1 (0 points)
    Jul 25, 2012 7:45 AM in response to KiltedTim

    Best Buy (Canada)

  • by KiltedTim,

    KiltedTim KiltedTim Jul 25, 2012 8:05 AM in response to BorderCrosser
    Level 9 (56,539 points)
    iPhone
    Jul 25, 2012 8:05 AM in response to BorderCrosser

    OK... And where are you? What carrier are you trying to use? What exactly is the error message you're getting? Have you spoken to your carrier and/or tried a new SIM?

     

    We're not psychic... you have to give us something to work with, here.

  • by BorderCrosser,

    BorderCrosser BorderCrosser Jul 25, 2012 8:35 AM in response to KiltedTim
    Level 1 (0 points)
    Jul 25, 2012 8:35 AM in response to KiltedTim

    Of course. I'm in Ontario Canada. The message I get on a regular basis is "No SIM card installed." I've owned the phone for about 1 year. My carrier is Telus. I've looked this problem up on the internet many times and many people have reported it but there does not seem to be a definitive solution and many of the conversations end with no solution. This morning I asked Telus about it and they said many phones have the same issue and they suggested I open and close the SIM tray - which I did - and it did reset it! Up to now, I had been force powering the phone on and off until it came back. Sometimes I have done that 15 times and the missing SIM has lasted over an hour. Very frustrating when I've been in urgent need of my phone.

     

    Can I be sure that after buying a new SIM the problem won't be there again - especially since I've had this problem from the beginning, when my SIM was brand spanking new. Or maybe that reasoning is incorrect. Maybe the SIM is a lemon - but I doubt that since so many others have the same problem.

     

    Hope that helps.

  • by KiltedTim,

    KiltedTim KiltedTim Jul 25, 2012 9:01 AM in response to BorderCrosser
    Level 9 (56,539 points)
    iPhone
    Jul 25, 2012 9:01 AM in response to BorderCrosser

    See how it bahaves now that you've re-seated the SIM. I assuming you're using an actual Micro-SIM from your carrier, not a SIM that was cut.

     

    No idea what a new SIM would cost you.  There are generally no charges associated with a replacement SIM South of your borders.

  • by BorderCrosser,Helpful

    BorderCrosser BorderCrosser Jul 25, 2012 1:52 PM in response to KiltedTim
    Level 1 (0 points)
    Jul 25, 2012 1:52 PM in response to KiltedTim

    I'll see how it behaves. BTW - thank you for your very prompt reply and your follow through. Totally caught me by surprise to have heard back (to be honest). I do love my iphone but this SIM thing has had me pretty crazy at time. Cheers.