I have just received a refund for my upgrade from Apple. It took some serious persistence and a complaint to the ASA (Advertising Standards Authority) in the UK.
There will be a limited notice on the 22 August regarding a resolution on the ASA website but see their response to me below regarding the issue.
My main issue with this whole thing is how it was communicated. The whatsnew section does not give any hint that Airplay requires latest technology it is only specified in the Technical Requirements. I consider myself to be moderately technically litterate but this is the first time that I have heard of App specific requirements.
Anyway, this was the email address that I was writing to at the Mac Store and I was dealing with a Steve if you need assistance processing your refund.
macappstore_english_us_support@apple.com
It does not seem technically posible to actually return the upgrade and the refund was made as a gesture of goodwill - or just to stop me emailing them!
APPLE (UK) LTD
Thank you for contacting the Advertising Standards Authority. I’m sorry to hear that this matter has caused you concern.
We think you’ve made a valid point and, with a view to acting quickly, we asked the advertisers to make changes. I’m please to advise that the advertisers have agreed to the following changes, without the need for a formal investigation:
- 1. The Airplay footnote has been added to the main features page (http://www.apple.com/uk/osx/whats-new/).
- 2. They will also add the same Airplay footnote to the two click through pages (www.apple.com/uk/appletv and www.apple.com/uk/airplay) by August 15th.
We will therefore now close our files on this basis. Basic information including the company name, the industry sector and the medium in which the ad appeared will appear on our website www.asa.org.uk, on 22nd August in a list with other advertisers that have co-operated in resolving complaints.
I do hope that this outcome is satisfactory to you, and finally I’d like to thank you for taking the time and trouble to write to us and bring this matter to our attention.