Goodbye.

danbanan66 wrote:

 

Without going into discussion about technical platform, the big issue is them pushing it as a general 10.8 feature, when it is only available to a limited number of users. Builting expectations which are not met in reality. :-(

Absurd expectations are hardly the vendors fault, get real.

apple shouldn't have tricked so many users into upgrading to mountain lion!

And before some posts a you should have read the t&c's. at 59 pages this is one of the longest threads on these groups. So apple or the people who have time to read all the small print can claim the higher ground of being technically right in this small print but apple have still annoyed a lot of potential return customers, this is no way to continue to grow a business.

And sorry to the apple team who removed my previous post, it's been a long day! I guess you can sympathise with the long hours correcting IOS 6

Not bothering to read the T&C is a choice, as is the upgrade itself. Caveat Emptor.

boni pastoris est tondere pecus non deglubere     

Uh okay.  Please confirm that you read all your EULA's.  Or just confirm that you've read one.  Okay, so neither has anyone else.  That's not really the issue.  Apple marketed something (mirroring) to iMac users that they can't deliver on.  Bad business.  I have an October 2010 iMac 27" loaded, and I can't get mirroring? Fine, but please be up front about mirroring works with only the most recent of our products. 

john afromannapolis wrote:

 

Uh okay.  Please confirm that you read all your EULA's.  Or just confirm that you've read one.  Okay, so neither has anyone else.  That's not really the issue.  Apple marketed something (mirroring) to iMac users that they can't deliver on.  Bad business.  I have an October 2010 iMac 27" loaded, and I can't get mirroring? Fine, but please be up front about mirroring works with only the most recent of our products. 

This took 5 seconds to find using Google:

Requirements for AirPlay Mirroring in OS X Mountain Lion

An Apple TV

• Apple TV (2nd or 3rd generation) with software update v5.0 or later. See How to update Apple TV software.

Supported MacsAirPlay Mirroring in OS X Mountain Lion takes advantage of the hardware video encoding capabilities of 2nd and 3rd Generation Intel Core processors. Hardware video encoding allows AirPlay Mirroring to efficiently deliver high frame rates while maintaining optimal system performance. The following Mac models have processors that support AirPlay Mirroring:

• iMac (Mid 2011 or newer)
• Mac mini (Mid 2011 or newer)
• MacBook Air (Mid 2011 or newer)
• MacBook Pro (Early 2011 or newer)

http://www.apple.com/osx/specs/

It's been right there since at least May.  Not exactly "fine print", but actually rather clear and easy to understand.

thanks, i can use google too.  In fact, once I know I'm looking for it, wow, I can find it.  The problem is APPLE DIDN"T TELL ME UP FRONT.  They burried it in the tech specs.  I trusted them, now i don't.  I think my process was pretty reasonable.  First I went here:

http://www.apple.com/osx/

Read about mountain lion and airplay.  i then went to the detailed feature descriptions here:

http://www.apple.com/osx/whats-new/features.html

There was a long section on airplay right at the top.  I thought wow, sounds great.  i did not go to the technical specs.  Why would I?  If I need to start researching compatibility, and truth/lies by ommission in apple's advertising, they've lost my trust in their brand.  Cheers to you for reading the tech specs and fine print.  What percentage of Apple's user base shares your enthusiasm and diligence for reading that content?  Do you think it's good business to market something in a way that causes a big chunk of your customers to buy it only to discover one of the major benefits doesn't apply to them?  Apple, you are now in the microsoft category as far as your brand goes.  What that means is rather than hunting around, reading the fine print, sifting through user reviews, I think I'll just skip it.  Still on IOS 5 too...  What a debacle. 

AirPlay Mirroring¹

Wireless mirroring

Send what’s on your Mac screen to an HDTV wirelessly with Apple TV. Mirroring is great for classrooms, conference rooms, and your living room.

High definition

AirPlay Mirroring sends a video stream automatically optimized for the HD capabilities of your Mac and Apple TV. It supports up to 1080p HD.

Automatic detection

When a Mac with Mountain Lion detects an Apple TV on the same network, the AirPlay Mirroring menu item appears in the menu bar.

Menu item

To wirelessly mirror your Mac to your HDTV, click the AirPlay Mirroring menu item and choose your Apple TV. Use the menu to select a different Apple TV on your network and set resolution matching.

Resolution matching

AirPlay Mirroring scales the contents of your Mac desktop to fit on your HDTV.  For a sharper image, choose to set the resolution of your desktop to best match that of your Apple TV.

Seamless integration with iTunes

When you play movies or TV shows with iTunes on your Mac, AirPlay Mirroring will automatically switch to a full-screen AirPlay experience on your HDTV.

Encrypted streaming

AirPlay Mirroring uses encryption to securely send what’s on your Mac to your Apple TV.

Audio support

With AirPlay Mirroring, audio from your Mac is wirelessly sent to your Apple TV. You can use this feature independent of AirPlay Mirroring by selecting your Apple TV in the Sound pane of System Preferences.

High performance

AirPlay Mirroring takes advantage of advanced hardware video encoding to deliver high-definition mirroring efficiently and optimize processor use.

Here's what was at the very bottom after lots and lots of scrolling.  Obviously I and many others missed the footnote entirely:  AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer).

Now go to Mac info on your computer or Apple store and find where your computer is identified by model year or better yet look at your sales receipt dated July 7, 2011 and see where your Mac Mini is identified as anything other than a Mac mini, and is certainly never identified as a 2010 model. Then have a few apple geniuses sell you two apple TVs based on the information you have given them, and then have them tell you that their model years have nothing to do with when you bought your computer and that as a customer that went to the effort of finding their receipt and consulting with a 'GENIUS' that they are sorry you didn't do enough research before believing what their staff told you.

Next, go to the apple store now, and see where the model year of each computer is listed. Also a third generation intel core would probably be a pentium III to the average lay person, possibly an i3 to some others and there are some older I5's according to some posts without the video sync technology.

As many people have already stated, Air mirroring should have been advertised as a hardware feature for the computers able to support it, instead of an OS feature, unavailable to the majority of Mountain Lion users. It would also be incredibly useful if apple posted the model numbers used in Mac info in their fine print instead of pseudo model years they don't use on their sales receipts.

Make as many excuses as you like, this is still your problem and a really boring one at that. I'm out.

Except that it is a ML feature.  It just requires one of the two most recent Intel chipsets.

What is Apple supposed to do?  Ignore new technologies?

Not at all.  If 80% of your installed base can't make use of the new feature you're pushing, you might want to explain that fact up front in the primary marketing information about airplay and mountain lion rather than burying it in the tech specs and footnotes.  It's not about not getting it because my imac is 2 years old.  It's about apple not telling me that I won't get that feature.  At this point i've had my say.  Apple, i hope you're listening.