Previous 1 2 3 4 Next 87 Replies Latest reply: Aug 12, 2012 8:18 AM by Benjapol Go to original post
  • praveen kumarfromhyderabad Level 1 Level 1

    Even me... it's been a day passed.. but still ther's no mail about the redeemption code. i was so excited when apple announced the release of ML.. but know i'm afraid of that I get a valid code or else its gonna take a day or more.. .. this is so disappointing..

  • jeck77 Level 1 Level 1

    Yup same thing for me, over 24 hours since I requested the redemption code and not a word.

  • sbkring Level 1 Level 1

    Same here no code yet!!!!


    What I don't understand is some people are getting second and third retry codes because of issues and we have yet to get one!


    I would like to get one even if it doesn't work just to know something is happening!



  • johns1 Level 1 Level 1

    Apple still doesn't appear able to respond to this predictiment.   Darn shame.   Well past 24 hours now.

  • ramaswamy Level 1 Level 1

    on a positive note ......if we forget that ML is already released .....we will be installing ours in july as promised by Apple ...the date was not promised when we dished out $$$

  • johns1 Level 1 Level 1

    "Why couldn't I do this whole process before it Mountain Lion was released?"


    Interesting question.   If this was a known time delay, one would think that Apple could have been more customer centric and thought ahead, rather then have the system act up after Mountain  Lion is available online.

  • Roloc Level 1 Level 1

    Seriously.  Think about the info they gather.  Your serial number, name, address etc.  All of that is available before it gets released. 


    Then think about what they provide, a keycode.  Which I only hope they are able to generate before the software is released.


    Basically your early adopters of the Macbook Pro Retina are being punished for no reason.

  • ramaswamy Level 1 Level 1

    buyers of the Best Laptop Ever made by apple  don't get best of the treatments 

  • ramaswamy Level 1 Level 1

    agree to every bit of waht you said ...why should I be made to check around when they can just  have the status online ....but perhaps they did not expect it .

  • wunch Level 1 Level 1

    I also got impatient and called support. They can look up your claim to see if it was approved or not, but after that they are just giving the same canned response to wait 72 hours. They don't seem to be able to send out a code themselves.


    To others, I'd suggest just waiting until after that time, so the reps can be freed up to deal with other issues.

  • Roloc Level 1 Level 1

    You're to nice.  I say call them every hour on the hour until the realize they have made a mistake

  • baboscn Level 1 Level 1

    same here, I have been waiting for my redemption code for over 24 hours! Is it normal?

  • ramaswamy Level 1 Level 1

    yes baboscn it is abnormally normal now with ML

  • eemonster Level 1 Level 1

    I picked up a new rMBP from the local Apple store on Monday knowing that I'd wait for ML's release before I began any serious work on the device.  Happily I saw that it was released on Weds as expected.  So I go through the process of getting a code thinking that I'd be able to upgrade that night and be ready to start working on the new computer today.  Nope!  Still have not received a single email, and it's been far longer than the 24 hour waiting period in the terms and conditions.


    As suggested in some of the other threads I sent an email to and I'm hoping to get some sort of resolution through them.


    Nothing like spending $2300+ on a new computer you can't use without risking data loss during an OS upgrade. 

  • lifeofchina Level 1 Level 1

    I've been waiting over 24 hours. An applecare rep told me codes would be received within 24hrs of request. The next rep told me 1-2 days. Does anyone else not understand why verifications were not done before the release of ML to prevent, i dont know, this. Frustration.

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