You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mountain Lion keeps logging user out...

I have just installed Mountain Lion. In 30 minutes of using it, I have been logged out to the login screen roughly 12 times. All at completly random times. This is very vexing as this will make a completely unworkable environment.


Is anyone having the similar problem!? What could the issue be?

Mac Pro, Mac OS X (10.6.7)

Posted on Jul 25, 2012 10:59 AM

Reply
204 replies

Sep 21, 2012 12:14 AM in response to Coolzy

I am wondering why some people are reporting that 10.8.2 fixes the issue and some are not (like myself). Maybe it is due to what model of graphics card is used ?


I have MacPro with ATI Radeon HD 5870 1024 MB graphics

- it has 2 ports and I have 2 x 27inch cinema display monitors connected to this card.

- when I have both monitors connected, I get black screens after using spaces and running apps at full screen (usually takes about 10 minutes for this to happen after login)


Perhaps 10.8.2 only fixed the problem for a different model of graphics card ? Does anybody else have an ATI Radeon HD 5870 1024 MB graphics ?

Sep 21, 2012 3:02 AM in response to Tim Alsop

Tim,


That's because the issue that you are having, and the issue that 10.8.2 seems to fix (see the ORIGINAL post), aren't the same issue! Those of us claiming a 10.8.2 fix are all using Mac Pro's with DUAL video cards and at least one monitor hooked up to each card (I have two in one, one in the other). In addition, the issue is "Random Logouts", not black screens.


I'm sorry that you didn't get a solution with 10.8.2, but this thread addresses a different issue all together.

Sep 21, 2012 9:48 AM in response to SpaceDesign911

On the duel video card MacPro I have, the issues seems to be somewhat addressed. Which is to say that I haven't had a random logout with spaces turned on since updating to 10.8.2 two days ago.



However I just got a another full crash. This was happening before as well and I belivew it is still related to the duel video cards.


Here is the crash reoport sent to apple. It's differant than the window server crashes that were causeing the logout issue but still referances the video cards


Interval Since Last Panic Report: 30098 sec

Panics Since Last Report: 1

Anonymous UUID: E2779DCF-99A4-C661-8DED-43A2E47DC4D2



Fri Sep 21 10:21:37 2012

panic(cpu 6 caller 0xffffff8017e51c07): "IOGMD: not wired for the IODMACommand"@/SourceCache/xnu/xnu-2050.18.24/iokit/Kernel/IOMemoryDescriptor.c pp:1424

Backtrace (CPU 6), Frame : Return Address

0xffffff80c9563500 : 0xffffff8017a1d626

0xffffff80c9563570 : 0xffffff8017e51c07

0xffffff80c9563600 : 0xffffff8017e4c9de

0xffffff80c95636b0 : 0xffffff8017e4d60a

0xffffff80c95636d0 : 0xffffff7f98125a44

0xffffff80c9563740 : 0xffffff7f9818fd85

0xffffff80c9563790 : 0xffffff7f9818feaf

0xffffff80c95637e0 : 0xffffff7f98175515

0xffffff80c9563860 : 0xffffff7f98173815

0xffffff80c95638a0 : 0xffffff7f98162083

0xffffff80c9563950 : 0xffffff7f9818c177

0xffffff80c9563b40 : 0xffffff7f9818d1d8

0xffffff80c9563c10 : 0xffffff7f9928a419

0xffffff80c9563d50 : 0xffffff7f99289efe

0xffffff80c9563d60 : 0xffffff7f99261cfb

0xffffff80c9563d70 : 0xffffff7f99238580

0xffffff80c9563db0 : 0xffffff7f99236dc2

0xffffff80c9563de0 : 0xffffff7f9923aeef

0xffffff80c9563e00 : 0xffffff7f98bbf2a4

0xffffff80c9563e20 : 0xffffff7f98bbf237

0xffffff80c9563e50 : 0xffffff7f992528ac

0xffffff80c9563e80 : 0xffffff7f99237506

0xffffff80c9563ed0 : 0xffffff7f992354c7

0xffffff80c9563ef0 : 0xffffff8017e472a8

0xffffff80c9563f30 : 0xffffff8017e45daa

0xffffff80c9563f80 : 0xffffff8017e45ed9

0xffffff80c9563fb0 : 0xffffff8017ab26b7

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9811f 000->0xffffff7f98421fff

dependency: com.apple.iokit.IOPCIFamily(2.7.1)[9901C237-547C-3B52-99DE-C4870A19E2B5]@0xffff ff7f9808d000

dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9810b000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f980c8000

com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f99231000 ->0xffffff7f992f3fff

dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f981 1f000

dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9810b000

dependency: com.apple.iokit.IOPCIFamily(2.7.1)[9901C237-547C-3B52-99DE-C4870A19E2B5]@0xffff ff7f9808d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f980c8000

com.apple.iokit.IOSurface(86.0.3)[578CEAAD-1465-3B29-B34F-09586288ED88]@0xfffff f7f98bbb000->0xffffff7f98bccfff



BSD process name corresponding to current thread: kernel_task



Mac OS version:

12C54



Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide: 0x0000000017800000

Kernel text base: 0xffffff8017a00000

System model name: MacPro4,1 (Mac-F221BEC8)



System uptime in nanoseconds: 11122535638658

last loaded kext at 877927342726: com.apple.filesystems.afpfs 10.0 (addr 0xffffff7f99d60000, size 348160)

last unloaded kext at 167330437519: com.apple.driver.AppleIntel8254XEthernet 3.1.1b1 (addr 0xffffff7f98ca2000, size 69632)

loaded kexts:

com.Logitech.Unifying.HID Driver 1.2.0

com.Logitech.Control Center.HID Driver 3.3.0

com.apple.filesystems.afpfs 10.0

com.apple.nke.asp_tcp 7.0.0

com.apple.nke.pptp 1.8

com.apple.filesystems.smbfs 1.8

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.0.9f33

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.69

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleUSBDisplays 353

com.apple.driver.AppleHDA 2.3.1f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.3.1f2

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.GeForce 8.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.11

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.2

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleUSBHub 5.2.5

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.Intel82574L 2.3.0b4

com.apple.driver.AirPort.Brcm4331 602.15.22

com.apple.driver.AppleAHCIPort 2.4.1

com.apple.driver.AppleUSBEHCI 5.4.0

com.apple.driver.AppleUSBUHCI 5.2.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.nke.ppp 1.8

com.apple.driver.IOBluetoothHIDDriver 4.0.9f33

com.apple.driver.AppleMultitouchDriver 235.28

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.1f2

com.apple.driver.AppleUSBAudio 2.9.0f6

com.apple.iokit.IOAudioFamily 1.8.9fc10

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.3

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleHDAController 2.3.1f2

com.apple.iokit.IOHDAFamily 2.3.1f2

com.apple.iokit.IOBluetoothFamily 4.0.9f33

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.AppleGraphicsControl 3.2.11

com.apple.iokit.IONDRVSupport 2.3.5

com.apple.iokit.IOGraphicsFamily 2.3.5

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.2.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOUSBUserClient 5.2.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.1

com.apple.iokit.IOUSBFamily 5.4.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7.1

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.93 GHz, 6 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020

Memory Module: DIMM 2, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020

Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: Built-in Ethernet, Ethernet, en0

Network Service: AirPort, AirPort, en2

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-2

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: Hitachi HDE721064SLA360, 640.14 GB

Serial ATA Device: ST31500341AS, 1.5 TB

Serial ATA Device: ST31500341AS, 1.5 TB

USB Device: hub_device, apple_vendor_id, 0x9126, 0xfa200000 / 2

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa210000 / 6

USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9226, 0xfa260000 / 5

USB Device: Display Audio, apple_vendor_id, 0x1105, 0xfa240000 / 4

USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfa250000 / 3

USB Device: hub_device, 0x050d (Belkin Corporation), 0x0304, 0xfd300000 / 3

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

FireWire Device: built-in_hub, 800mbit_speed

Sep 21, 2012 3:17 PM in response to JayLP

Hey guys, thanks for the replies, 3 out of 4 say the issue is fixed, the 4th issue appears vindicate the 3 but might be a different issue alltogether, Im dying to go to 10.8 but this issue has been holding me back. Be good to hear from some others to know for sure the problem is gone.


Im running a 2012 Mac Pro with the Radeon 5870 & Radeon 5770, sssh, I know, tut tut and 3 27" Cinema display screens, like I said, dying to go to go 10.8 but this dual card issue has stopped me. Fingers crossed that the issue is fixed for you who have upgraded. More comments welcome.

Sep 21, 2012 3:43 PM in response to BleedingStar

I haven't had any issues since 10.8.2 upgrade. However, I tried going the two monitor route with 10.8.1 and it just didn't suit my workflow, so I went back to three--two on MDP-to-HDMI on one card and one on DVI on the other without using Spaces and I didn't have a logout/crash. I have used Spaces now with the 10.8.2 upgrade and haven't had an issue.

Sep 23, 2012 10:13 PM in response to BleedingStar

10.8.2 has so far, fixed my problem with logouts while running with dual monitors with two seperate graphics cards. Two cards, 1 monitor on each card. Not what some were getting confused with 1 dual headed card. And not any other confusing issues with setting security autologout or issues due to spaces.


So far, no logout and they used to happen about 10 min (max) into working. Has been stable now for over 1hr.

Sep 25, 2012 1:03 AM in response to longtime_apple_usr_unhappy

longtime_apple_usr_unhappy sorry to hear your having trouble. Mind me asking what is a usb graphics card? And how many cards in total are you using?


Trying to evaluate if your Mac Book Pro expierience is the same as the one we are discussing witht the Mac Pro.


Anyone else able to still confirm the Mac Pro issue is resolved with the update?


Thanks in advance

Sep 25, 2012 1:16 AM in response to SpaceDesign911

Thanks for your help SpaceDesign911 !!

the usb cards I'm using are similar to these products http://www.diamondmm.com/BVU195.php .

They run on displaylinkl software.

I have 3 usb cards, each monitor runs on 1 card. They worked flawlessly on my previous MB pro under snowleopard and lion. Also my new MB pro had no problerms with the setup under Lion. The problem only occured once I upgraded to Mountain Lion.

Sep 27, 2012 1:35 AM in response to Daibodhisattva

Daibodhisattva. Apparently 10.8.2. solved a lot of issues for people on this forum, unfortunately it didn't for me. I 'm still experiencing dailly random log outs as a result from windowserver crashes.


I wanted to ask you if there is a way to report this to apple in a way that the message gets across more convincingly. Is there an email address or a developpers forum where I could get some help?


Thanks for your help.

Mountain Lion keeps logging user out...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.