hylax
Level 1 (0 points)

Q: upgrade to Mountain Lion broke my exchange account

I upgraded to Mountain Lion and everything seems to be working except my exchange account in mail.  Something keeps changing the server setting to the internal mail server setting from my office.  I always had the server set to my outllook web access server which allowed me to get mail from inside and outside the office network without using a VPN. 

 

I have tried deleting and recreating the account,  I have used the rebuild and actually looked like the account was working last night but this morning the mail is gone and the accont is back to the internal server setting.  Are there settings burried in files somewhere that are coming back when I reboot?  Does deleting the account actually remove all of the information about the account?

 

My personal email accounts are working just fine.  I am only having trouble with my exchange account from work.

MacBook Pro (15-inch Early 2011), OS X Mountain Lion, Mail issue synching to OWA Exchange

Posted on Jul 26, 2012 3:38 AM

by Devinvs,Solvedanswer
Devinvs Devinvs
Level 1 (10 points)
A:

I found a solution.......  I'm using Microsoft Entourage until Apple announces they've fixed this.  In the meantime, I'll be suspending my Apple Fanboy membership. 

Posted on Aug 20, 2012 5:49 PM

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hylax

Q: upgrade to Mountain Lion broke my exchange account

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  • by attrex2013,

    attrex2013 attrex2013 Mar 20, 2013 8:34 AM in response to Husseinabbas
    Level 1 (4 points)
    Mac OS X
    Mar 20, 2013 8:34 AM in response to Husseinabbas

    Hi Hussein,

     

    I just posted a description of my problem, and then I saw your post here.

     

    Unfortunately, my exchange account already had the option "Don't keep copies of any messages" option selected.

     

    Apparently I need a deeper fix than this.

     

    Cheers,

     

    Dr. B.

  • by ombana,

    ombana ombana May 13, 2013 3:10 AM in response to hylax
    Level 1 (0 points)
    May 13, 2013 3:10 AM in response to hylax

    Wow! 40411 views and 105 replies only on one relevent excahange thread... just google this issue you will see the massive amount of frustration of community whom love the mac and can not get the exchange server to work properly despite latest 10.8.3 Lion upgrade.... all this yet Apple people have no word!!!

     

    It is shame that my $1200 mackbook not working with such crucial mail app on exchange!!!!! nor the Apple people lack the will to make a statement.

     

    Unbealievable!!!

     

    I think after long hours wasted on this issues and error and trials... I am eagerly waiting for good fix by Apple for once...

     

    I hope that day will come soon...

  • by attrex2013,

    attrex2013 attrex2013 May 13, 2013 6:56 AM in response to ombana
    Level 1 (4 points)
    Mac OS X
    May 13, 2013 6:56 AM in response to ombana

    Hi,

     

    I know exactly what you have struggling with.

     

    I was lucky enough however to be able to switch my Exchange account to an IMAP account - my workplace provides the server access I need for that.

     

    Under IMAP, checking mail is vastly faster - what it should be. I don't know if this is because the sheer amount of synchronization overhead is reduced or just that the synchronization is simply going faster.   One thing that has truly gone away though are the interminable spinning-gray-windmills as  you wait while content is 'Loading'.  These were starting to appear on an infuriatingly more frequent basis and were swiftly approaching true "showstopper" status.

     

    Executing the change to IMAP almost got me into trouble though - if you try it yourself, do it carefully and deliberately.  (I nearly lost three months of mail that was still on the Exchange server.)

     

    On another topic, somewhere over the course of the last two OS upgrades, the Mail app's once reliable search engine has become extremely unreliable. In many ways this is just as serious a problem as the Exchange account dysfunction. 

     

    I share your dismay about the tattered state of the Mail app.  It seems to be on a development downslide as critical features are not being fixed by Apple.  Which is a shame because it used to be an enormously powerful tool that really harnessed the integration of the Mac OS.  It still is a powerful tool, but not a reliable one. And you can make costly mistakes with unreliable powerful tools.

     

    Dr. B.

  • by b0bah123,

    b0bah123 b0bah123 Jun 11, 2013 7:42 AM in response to charliefromnsw
    Level 1 (0 points)
    Jun 11, 2013 7:42 AM in response to charliefromnsw

    Shutdown Mac Mail.

     

    Go to /Library/ in Finder and copy and delete the Mail Folder (make a copy of it somewhere before hand). This folder will be under your User Profile (ie /Users/<username>)

     

    Go to Preferences, then Mail and Contacts and then highlight the Exchange account and delete it.

     

    Go to /Library/Cache/ folder and delete all the contents under it.

     

    Go to /Library/Cookies/ folder and delete all the contents under it.

     

    Go to /Library/Saved Application State/ folder and delete all the contents under it.

     

    Reboot

     

    Go to Mac Mail and recreate the account

     

    Yes, it work for me.

  • by returnofthemac23,

    returnofthemac23 returnofthemac23 Jul 29, 2013 11:40 AM in response to charliefromnsw
    Level 1 (0 points)
    Jul 29, 2013 11:40 AM in response to charliefromnsw

    Worked for me too.  Thanks!

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