hylax
Level 1 (0 points)

Q: upgrade to Mountain Lion broke my exchange account

I upgraded to Mountain Lion and everything seems to be working except my exchange account in mail.  Something keeps changing the server setting to the internal mail server setting from my office.  I always had the server set to my outllook web access server which allowed me to get mail from inside and outside the office network without using a VPN. 

 

I have tried deleting and recreating the account,  I have used the rebuild and actually looked like the account was working last night but this morning the mail is gone and the accont is back to the internal server setting.  Are there settings burried in files somewhere that are coming back when I reboot?  Does deleting the account actually remove all of the information about the account?

 

My personal email accounts are working just fine.  I am only having trouble with my exchange account from work.

MacBook Pro (15-inch Early 2011), OS X Mountain Lion, Mail issue synching to OWA Exchange

Posted on Jul 26, 2012 3:38 AM

by Devinvs,Solvedanswer
Devinvs Devinvs
Level 1 (10 points)
A:

I found a solution.......  I'm using Microsoft Entourage until Apple announces they've fixed this.  In the meantime, I'll be suspending my Apple Fanboy membership. 

Posted on Aug 20, 2012 5:49 PM

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hylax

Q: upgrade to Mountain Lion broke my exchange account

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  • by melrosemark,

    melrosemark melrosemark Sep 5, 2012 4:05 PM in response to Krutsch
    Level 1 (6 points)
    Sep 5, 2012 4:05 PM in response to Krutsch

    This problem is still not fixed, and I assume Apple is still working on it.  The "fix" worked in part, but my inbox will not sync with all messages, and will not sync with older messages that are in folders. 

  • by mjpcdhoops,

    mjpcdhoops mjpcdhoops Sep 6, 2012 11:54 AM in response to hylax
    Level 1 (0 points)
    Sep 6, 2012 11:54 AM in response to hylax

    I must tell you I have been with Apple since the IIe days. this is very frustrating. When I enter the proxie number into Firefox everything is good to go. Any app or application associated with Apple is a no go.

     

    Does Apple monitor discussion boards, and do they react?

  • by pir4te,

    pir4te pir4te Sep 6, 2012 8:14 PM in response to hylax
    Level 1 (0 points)
    Sep 6, 2012 8:14 PM in response to hylax

    Simple fix. In the Mail application, go to settings for each gmail account and change the incoming mail server from imap.gmail.com to imap.googlemail.com.

    Probably Google being a ***** over Maps, YouTube, Search royalties, not Apple.

  • by TLinthePark,

    TLinthePark TLinthePark Sep 7, 2012 9:09 AM in response to hylax
    Level 1 (0 points)
    Sep 7, 2012 9:09 AM in response to hylax

    I have to say ... since my ML update mine has been rock solid.  Set both IN and OUT to my remote.DOMAIN.COM dns of the Exchange server and everywhere I go it's working fine   Ya the calendar and contacts needed a kick in the pants to configure this to ... but fingers crossed the settings are sticking.

     

    It does seem a bit odd that all these programs cann't seem to share the settings for the account.

  • by gghattas,

    gghattas gghattas Sep 11, 2012 10:10 AM in response to hylax
    Level 1 (0 points)
    Sep 11, 2012 10:10 AM in response to hylax

    I have the SAME exact issue. I have called Apple Support, but nobody seems to think it's that big of a deal! PLEASE FIX THIS, APPLE! None of my folders are syncing over on my exchange email.  Apple tells me it's a microsoft exchange issue; godaddy.com tells me it's an apple issue.

  • by RotorMilo,

    RotorMilo RotorMilo Sep 11, 2012 6:01 PM in response to gghattas
    Level 1 (0 points)
    Sep 11, 2012 6:01 PM in response to gghattas

    This worked for me :

    Goto Mailbox->Rebuild.

  • by gghattas,

    gghattas gghattas Sep 11, 2012 6:14 PM in response to RotorMilo
    Level 1 (0 points)
    Sep 11, 2012 6:14 PM in response to RotorMilo

    RotorMilo,

    I did end up Rebuilding the mailbox, which allowed me to send/receive messages; but, it hasn't pulled over all of the folders, such as my sent folder, from exchange. Do you have that same issue?

  • by RotorMilo,

    RotorMilo RotorMilo Sep 11, 2012 6:43 PM in response to gghattas
    Level 1 (0 points)
    Sep 11, 2012 6:43 PM in response to gghattas

    Everything now works. Sent folder, Trash folder, Drafts, Inbox, etc.

    .

  • by Perrk,

    Perrk Perrk Sep 26, 2012 6:39 AM in response to RotorMilo
    Level 1 (0 points)
    Sep 26, 2012 6:39 AM in response to RotorMilo

    Mailbox > Rebuild worked, thank you.

  • by onekiel,

    onekiel onekiel Oct 3, 2012 7:35 AM in response to debstar72
    Level 1 (0 points)
    Oct 3, 2012 7:35 AM in response to debstar72

    I can send, but to receive emails on my macbook pro.  Though email seems to work fine I iPhone 5.  Apple needs to get on this one quick...

  • by Devinvs,

    Devinvs Devinvs Oct 16, 2012 11:45 AM in response to Perrk
    Level 1 (10 points)
    Oct 16, 2012 11:45 AM in response to Perrk

    "Mailbox > Rebuild worked, thank you."

     

    This worked for me too - thanks.

  • by barrysolarczyk,

    barrysolarczyk barrysolarczyk Oct 20, 2012 7:24 PM in response to Ondray Wells Jr.
    Level 1 (1 points)
    Oct 20, 2012 7:24 PM in response to Ondray Wells Jr.

    Didn't work at all, and I followed your steps exactly.

  • by Husseinabbas,

    Husseinabbas Husseinabbas Nov 7, 2012 11:38 AM in response to barrysolarczyk
    Level 1 (5 points)
    Nov 7, 2012 11:38 AM in response to barrysolarczyk

    Hello All,

     

    I've tested this on exchange email account and it worked just fine, i can't guarantee it will work for you, but as long as you have an issue with, why not to give it a shot.

     

    1. first go to Mac Mail Preferences
    Mailissue1.png

     

     

    2. Under Accounts, go to Advanced tab.
    then from the drop menu "under keep copies of messages for offline viewing"Mailissue2.png

     

    Select: "Don't keep copies of any messages"  when the warning message pop-up click ok

     

     

    MailIssue3.png
    after you save, close Mail and then re-open it, then the emails you've been trying to delete/move and etc... it will be flushed and the email will start sync normally.


    remember to go back and put the settings as it was before, then close Mail and re-open.

     

    i hope my post will help someone

     

    Thank you


    Hussein Abbas

  • by bez_raznizi,

    bez_raznizi bez_raznizi Nov 17, 2012 2:32 AM in response to Husseinabbas
    Level 1 (0 points)
    Nov 17, 2012 2:32 AM in response to Husseinabbas

    "Don't keep copies of any messages" helped me! Thank's a lot.

    I decided to keep not copies on my mac for offline viewing at all... It's my work account and I don't hardly need it at home.

  • by MacLovaLover,

    MacLovaLover MacLovaLover Feb 12, 2013 2:50 AM in response to Schoolsalive
    Level 1 (0 points)
    Feb 12, 2013 2:50 AM in response to Schoolsalive

    I had the same issue with my Corporate Exchange after upgrading to Mountain Lion- But your fix seems to have worked.  Thank you.

    I have talked to 3 reps from Apple that were no help unfortunately and directed me to Office 2011 Microsoft Support- whom only wanted my Credit card to assist me further for the tune of $259.  Had no where to turn.

    Now all is working using your steps. 

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