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The product distribution file could not be verified. It may be damaged or was not signed.

Can't get my Mountain Lion download. Just get this error message. An Apple tech says wait a few days. Does anyone have a better answer. I'd really like the upgrade.

Mac OS X (10.6.8)

Posted on Jul 26, 2012 5:01 AM

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47 replies

Jul 29, 2012 2:07 AM in response to stephen299

For Anyone who knows what it means this is what the console tells me when I get this error!


29/07/2012 16:58:48.174 App Store: *** Assertion failure in -[ISDistributionManager verifyDistributionAtURL:allowsDevSign:error:distributionController:], /SourceCache/Pisa/Pisa-93.7/Source/ISDistributionManager.m:147

29/07/2012 16:58:48.175 App Store: FRPurchaseManager: Preflight operation for 537386512 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed." UserInfo=0x7fee88ebefd0 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/p7/pk6fptx1103c8bhg75t0jh480000gp/C/com.apple.app store/537386512/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7fee88ecc150 {NSUnderlyingError=0x7fee8a413380 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/p7/pk6fptx1103c8bhg75t0jh480000g p/C/com.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/p7/pk6fptx1103c8bhg75t0jh480000gp/C/co m.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7fee88ed4c70 "The requested URL was not found on this server."}

29/07/2012 16:58:59.886 com.apple.launchd: (com.caleido.portmap[1245]) posix_spawn("/usr/sbin/portmap", ...): No such file or directory

29/07/2012 16:58:59.887 com.apple.launchd: (com.caleido.portmap[1245]) Exited with code: 1

29/07/2012 16:58:59.887 com.apple.launchd: (com.caleido.portmap) Throttling respawn: Will start in 10 seconds

Jul 29, 2012 11:37 AM in response to Grey Day

Mountain Lion purchased and loaded fine on MBPro with VirusBarrier running. This is the log of the error I get on the console when the Error in discussion appear during attempt to download Mountain Lion on my iMac.


I also have the same problem same with Posterino on Appstore.


So far I have not deleted the "appstore" file, but have deleted all junk files, cache, etc from appstore on the machine to no avail..


This update improves overall stability, supports general compatibility issues, and addresses a number of other minor issues.


STOP PRESS........VirusBarrier 10.6.17 has just appeared, with the message..............


This version is compatible with OS X Mountain Lion.

Jul 29, 2012 11:56 AM in response to stephen299

Let me clarify my post above. I deleted any and all files and folders that had com.apple.appstore in them. I also have Virus Barrier X6 10.6.17 installed and it didn't seem to make any difference whether or not it was on or off, however, I have had Virus Barrier interfere with the AppStore in the past. Just doesn't seem to make any difference this time.

Jul 29, 2012 12:17 PM in response to flyboy721

I am now successfully downloading Mountain Lion


I installed the update for VirusBarrier BUT switched it off in preferences, just in case.


I deleted all files and folders in my "///var/folders/p7/pk6fptx1103c8bhg75t0jh480000gp/C/" folder ( (found from the consol log) then searched in Finder by using "Shift-Command-G", pasted in the above location, then "go" to find the folder and deleted everything. A few files in use had to be "put back".


Mission accomplished

Jul 29, 2012 5:16 PM in response to Skibo

Thank you SOOOOO much, you're a lifesaver! It took me a few tries, but once I finally did right it worked like a charm with no restart.


My consol said:


file:///var/folders/tg/1br2m6rn467_7ly1jzyg7hr80000gn/C/com.apple.appstore/537386512/\


And I had to cut it to the bolded part, but once I realized that it worked. Again, thank you so much. I agree with Rebecca and Grey.


One more time, THANK YOU!

Jul 29, 2012 7:44 PM in response to stephen299

two words. SAFE MODE. log your computer into safe mode by holding shift while you turn it on. Release the power button but hold shift until you get to the gray screen with the apple and spinning gear. let go of shift. you will see a progress bar pop up which indicates your loading into safe mode. Safe mode usually take about 2-3 minutes longer to load than your normal boot process, so be patient. Once in safe mode (it will look like your normal desk top) go into mac app store and try to download mt lion again. Guarantee it will work.

The product distribution file could not be verified. It may be damaged or was not signed.

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