HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
hansmartins

Q: I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

MacBook, Mac OS X (10.5.8)

Posted on Jul 26, 2012 6:06 AM

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Q: I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 26, 2012 6:15 AM in response to hansmartins
    Level 10 (135,111 points)
    iTunes
    Jul 26, 2012 6:15 AM in response to hansmartins

    Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.

     

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

  • by Vegasjer,

    Vegasjer Vegasjer Jul 26, 2012 11:51 AM in response to hansmartins
    Level 1 (0 points)
    Jul 26, 2012 11:51 AM in response to hansmartins

    I have the same exact problem.  The track will show 3minutes but it only plays about 20 seconds and goes to next track.